This article is applicable only to customers who use the Classic platform integrated with Google Dialogflow ES.
Before you begin
From the customer view in https://admin.webex.com, select Services.
On the Contact Center card, select Features.
In the Create a Dialogflow agent before proceeding page, choose one of the following options:
In the Provide a unique name page, provide the following information:
In the Complete Dialogue Integration page, upload the authentication key by choosing the JSON file, click Validate, and then click Next.
(Optional) On the Virtual Agent Avatar page, upload an Avatar picture for your Virtual Agent, and click Next.
In the Done page, click Finish to create the Virtual Agent.
The Features page displays the newly created Virtual Agent card. The In Use label on the card shows the number of chat templates where you use this Virtual Agent. The label shows zero for new Virtual Agents.