Send broadcast messages to your agents
Use Webex App within Supervisor Desktop to send broadcast messages to one or more people in a Webex App space. It’s helpful to use this feature to address or announce things when you see them. For example, if a call queue is seeing record numbers, you can make a quick announcement, without having to leave the Supervisor Desktop interface.
Before you begin
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Webex App is disabled by default. For information about configuring Webex App in Desktop, see the section webexConfigured in the Webex Contact Center Setup and Administration Guide.
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Add relevant agents to a Webex App space.
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You must be signed in to Desktop. For more information about signing in to Desktop, see Sign in to Webex Contact Center Supervisor Desktop.
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Click the You can also access Webex App with the keyboard shortcut Ctrl+Shift+3. |
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Click the message area and enter your message. |
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Click Send or press Enter to send your message. |
icon in the header.
