Edit call queue settings
You can change the language, number of calls for the queue, and the caller ID for your call queue.
1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
2 |
Click Call Queue, and then select the call queue to edit from the list. |
3 |
In the side panel, beside Settings, click Manage. |
4 |
Edit any of the following fields:
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5 |
Click Save. |
Edit call queue phone numbers
You can change your call queue phone number and add up to 10 alternate numbers.
1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
2 |
Click Call Queue, and then select the call queue to edit from the list. |
3 |
In the side panel, beside Phone Number, click the number assigned. |
4 |
Edit the Phone Number and/or Extension. |
5 |
Enable the Allow queue phone number for outgoing calls to allow the queue phone number for the the outgoing calls. |
6 |
Add Alternate Numbers using the search function. |
7 |
Enable or disable Distinctive Ringing for the alternate numbers assigned to the call queue by clicking the toggle. |
8 |
In the table, select the ring pattern to assign to each alternate number using the drop-down menu in the Ring Pattern column. |
9 |
Click Save. |