Edit call queue settings

You can change the language, number of calls for the queue, and the caller ID for your call queue.

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features.

2

Click Call Queue, and then select the call queue to edit from the list.

3

In the side panel, beside Settings, click Manage.

4

Edit any of the following fields:

  • Number of Calls in Queue—This is the maximum number of calls for this call queue. Once this number is reached, the overflow settings are triggered.

  • Language—This language applies to the audio announcements for this call queue.

  • Time Zone—This time zone applies to the schedules applied to this call queue.

  • Caller ID—Select the name and number to use when call forward is enabled, calls are forwarded out, and for callers to call back.

  • Distinctive Ringing—This is a special ring pattern to distinguish incoming calls from this call queue.

5

Click Save.

Edit call queue phone numbers

You can change your call queue phone number and add up to 10 alternate numbers.

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features.

2

Click Call Queue, and then select the call queue to edit from the list.

3

In the side panel, beside Phone Number, click the number assigned.

4

Edit the Phone Number and/or Extension.

5

Enable the Allow queue phone number for outgoing calls to allow the queue phone number for the the outgoing calls.

6

Add Alternate Numbers using the search function.

7

Enable or disable Distinctive Ringing for the alternate numbers assigned to the call queue by clicking the toggle.

8

In the table, select the ring pattern to assign to each alternate number using the drop-down menu in the Ring Pattern column.
9

Click Save.