Integration experience

Administrators—Configuration

If you have admin rights, configure Webex calls for Microsoft Teams.

First-time users—Permissions

When you first use the Cisco app (or sign out of Microsoft Teams), you're asked to grant permissions to search contacts and interact with Microsoft Teams, and enter your username and password to verify.

What's new in 2022

January

Direct calls with channel members

Click the Webex Call icon in your message window to call another channel member––without the need to switch to a direct chat first.

Administrators––Click the Webex Call icon to access permissions, then click the link to enable Read the members of channels for your organization.

View 2021 updates here.

Make calls using the dialpad, or from a chat or channel conversation, using Microsoft Teams for Windows, Mac, or Web browser. Call your directory-synchronized and Outlook contacts, or other custom contacts, and add these contacts as speed dials.

Before you begin:

  • Make sure your administrator or team space owner has installed the Webex Call app in Microsoft Teams.

  • Install Webex App for Windows or Mac.

Make a call with the dialpad

1

In the team space, click Webex Call in the app bar.

2

Start typing a name, telephone number, or video address of the person you want to call.


 

Typing a name searches your directory-synchronized and personal Outlook contacts.
3

Select the contact you wish to call and click voice call or video call to connect.

Turn a chat into a call

1

In a direct chat, click Webex Call Webex call below the message window.

2

Select the number under the contact to view calling options in the drop-down menu.
3

Click voice call or video call to connect.

The app opens in a new window.

Call a channel member

Use the Webex Call icon to call another member in the channel and skip the need for a direct space.

Before you begin

Administrators––Click the Webex Call icon to access permissions and allow Read the members of channels.

1

In a channel, click Webex Call below the message window.

2

Start typing the member's name in the Select or search field and select their name.

3

Click the drop-down below their name to change the outbound call options (optional), then click audio call or video call to connect.

Add a speed dial

Add up to 20 contacts inside or outside of your Outlook or Azure Active Directory as speed dials. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily.

1

In the team space, click Webex Call in the app bar.

2

Click Add a speed dial.

3

Type the name of a directory contact, or for a custom contact.

  • Add an Outlook or Azure Active Directory contact—Select the contact and choose the number from the drop-down.

  • Add a custom contact—Click Create new speed dial and enter the Name and Phone.


 

The Name field has a maximum character limit of 100, and the Phone field has a maximum character limit of 50.

4

Click Add.

Manage speed dials

Edit a custom contact—On the contact card, click Ellipses > Edit speed dial.

Re-arrange your speed dials—Click and drag your speed dials to change the order of how they appear on the screen.

Remove a speed dial contact—On the contact card, click Ellipses > Remove from speed dial.

View recent calls

View up to 20 of the calls you made, received, and missed in the last 7 days in your Recent Calls. Recent calls displays in-app call history only.


This feature doesn't support UCM calling, Webex Calling, or Broadworks.

1

Go to Webex Call .

2

Scroll through Recent Calls to view your call history.

3

Hover over a recent call and click audio call or video call to connect.


 

Click Dialpadto switch to the dialpad.

Make a call using the Webex Call icon in a chat space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.

Before you begin:

Make sure your administrator or team space owner has installed the Webex Call app in Microsoft Teams.

1

On the home screen, tap New chat.

2

Search for the person you want to call, and then tap their name.

3

Tap Ellipsesand then select Webex Call.

4

Tap the number to open call options.
5

Select the number to dial and tapCall.

Make a call using the Webex Call icon in a conversation space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.

Before you begin:

Make sure your administrator or team space owner has installed the Webex Call app in Microsoft Teams.

1

On the home screen, tap New chat.

2

Search for the person you want to call, then tap their name.

3

Tap Ellipsesellipses, then select Webex Call.

4

Tap on the number to open call options.
5

Tap the number to dial and tap Call .