Enhance your Microsoft Teams experience by installing the Webex Call app. The app lets you launch Webex-enhanced voice and video calls from Microsoft Teams.
Integration experience
Administrators—Configuration
If you have admin rights, configure Webex calls for Microsoft Teams.
First-time users—Permissions
When you first use the Cisco app (or sign out of Microsoft Teams), you're asked to grant permissions to search contacts and interact with Microsoft Teams, and enter your username and password to verify.
What's new in 2022
January
Direct calls with channel members
Click the Webex Call icon in your message window to call another channel member––without the need to switch to a direct chat first.
Administrators––Click the Webex Call icon to access permissions, then click the link to enable Read the members of channels for your organization.
View 2021 updates here.
Make calls using the dialpad, or from a chat or channel conversation, using Microsoft Teams for Windows, Mac, or Web browser. Call your directory-synchronized and Outlook contacts, or other custom contacts, and add these contacts as speed dials.
Before you begin:
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Make sure your administrator or team space owner has installed the Webex Call app in Microsoft Teams.
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Install Webex App for Windows or Mac.
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In the team space, click Webex Call |
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Start typing a name, telephone number, or video address of the person you want to call.
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Select the contact you wish to call and click |
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In a direct chat, click Webex Call |
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Select the number under the contact to view calling options in the drop-down menu. |
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Click The app opens in a new window.
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Use the Webex Call icon to call another member in the channel and skip the need for a direct space.
Before you begin
Administrators––Click the Webex Call icon to access permissions and allow Read the members of channels.
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In a channel, click Webex Call |
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Start typing the member's name in the Select or search field and select their name. |
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Click the drop-down below their name to change the outbound call options (optional), then click |
Add up to 20 contacts inside or outside of your Outlook or Azure Active Directory as speed dials. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily.
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In the team space, click Webex Call |
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Click Add a speed dial. |
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Type the name of a directory contact, or for a custom contact.
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Click Add. |
Edit a custom contact—On the contact card, click
.Re-arrange your speed dials—Click and drag your speed dials to change the order of how they appear on the screen.
Remove a speed dial contact—On the contact card, click
.View up to 20 of the calls you made, received, and missed in the last 7 days in your Recent Calls. Recent calls displays in-app call history only.
This feature doesn't support UCM calling, Webex Calling, or Broadworks. |
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Go to Webex Call |
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Scroll through Recent Calls to view your call history. |
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Hover over a recent call and click
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Make a call using the Webex Call icon in a chat space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.
Before you begin:
Make sure your administrator or team space owner has installed the Webex Call app in Microsoft Teams.
1 |
On the home screen, tap New chat |
2 |
Search for the person you want to call, and then tap their name. |
3 |
Tap Ellipses |
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Tap the number to open call options. |
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Select the number to dial and tapCall |
Make a call using the Webex Call icon in a conversation space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.
Before you begin:
Make sure your administrator or team space owner has installed the Webex Call app in Microsoft Teams.
1 |
On the home screen, tap New chat |
2 |
Search for the person you want to call, then tap their name. |
3 |
Tap Ellipses |
4 |
Tap on the number to open call options. |
5 |
Tap the number to dial and tap Call |