Integration experience

Users—Easily make calls with Microsoft Teams

Call using a dialpad or turn a chat conversation into a call using Microsoft Teams for Windows, Mac, Android, iPhone, iPad or Web browser. Call your directory-synchronized and Outlook contacts, or other custom contacts, and add these contacts as speed dials. See the tabs below for more information.

First time users—Permissions

When you first use the Cisco app (or sign out of Microsoft Teams), you're asked to grant permissions to search contacts and interact with Microsoft Teams, and enter your username and password to verify.

Administrators—Configure Webex calls for Microsoft Teams

For more information on how to configure Webex calls for your organization to support a seamless call experience in Microsoft Teams, see Configure Webex calls for Microsoft Teams.

What's new

September 2021

View call history

Missed a call in Webex and want to see who it was? Or, you might just need an easy way to get back to someone you've talked to before. Access your Recent Calls from your desktop app to see every Webex-to-Webex call you made, received, and missed.


Call history for Cisco Unified Cloud Management and Broadsoft calls is not supported in this release.

February 2021

Speed dial improvements

  • You can now add contact names and phone numbers outside of your Azure Active Directory and Outlook contacts, so you can save that local pizza place as a speed dial for those Friday afternoons!

  • If a contact has more than one number, you can now select which number to save as your speed dial number.

Make a video call

Now you can choose between audio or video calls.

Interactive Voice Response (IVR) dialpad

You can now access the dialpad in an audio or video call, giving you full Dual-Tone Multi-Frequency (DTMF) support.

Make a call using the dial pad or from a conversation space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.

Make a call in a conversation tab

Before you begin

Make sure your administrator or your team space owner has installed the Webex Call app in Microsoft Teams. If it's installed, you'll see the Webex Call icon in the app bar.

1

When you're chatting with someone, click Webex Call at the bottom of the window.

2

Select the default number under the contact to get more calling options in the drop-down menu.
3

Click Call.

The app opens in a new window.

Make a call with the dialpad

You can make a call to a number, Azure active directory or Outlook contact using your dialpad.

Before you begin

Make sure your administrator or your team space owner has installed the Webex Call app in Microsoft Teams.

1

In the team space, on the app bar, click Webex Call.

The system automatically dials the phone number assigned to the contact, if available. Otherwise, the assigned email address is used.
2

Start typing a name, telephone number, or video address of the person you want to call.


 

Typing a name searches your directory-synchronized and personal Outlook contacts.
3

Click on the suggested contact you want to call.
4

Click Audio or Video to connect.

Speed dials

Add and manage up to 25 contacts as speed dials from your Azure active directory and Outlook contacts, so you can call your most frequent contacts quickly and easily. The app saves your speed dials to your Microsoft 365 profile. The indicator next to the speed dial title indicates when they're saving to the Microsoft cloud. You can also add custom speed dials for contacts not in your Azure active directory or Outlook contacts.

1

In the team space, on the app bar, click Webex Call.

2

Click Add a speed dial.

3

Start typing a name to search for a contact to add the speed dial, or create a new speed dial.
4

Perform one of the following:

  • Adding an Outlook or Azure active directory contact—Select the contact, choose the number from the drop-down, and click Add.

  • Adding a custom contact—Click Create new speed dial and enter the Name and Phone, and click Add.


 

The Name field has a maximum character limit of 100, and the Phone field has a maximum character limit of 50.

5

Manage your speed dials in the following ways:

  • Arrange your speed dials on the screen—Click and drag your speed dials to change the order of how they appear on the screen.

  • Remove a speed dial contact—On the contact card, click the ellipses and click Remove from speed dial.

  • Edit a custom contact—On the contact card, click the ellipses and click Edit speed dial.

View call history

Go to your Recent Calls where you can see up to 20 of the Webex-to-Webex calls you've made, received, and missed in the last 7 days. You can see if someone called from work or their cell, so you can call them back at the same number.


Broadsoft and Cisco Unified Cloud Management calls are not supported.

1

Go to Webex Call.

2

Scroll through Recent Calls to view your call history.

3

Hover over a call and click audio call or video call to make a call.


 

Click dialpad to make a call using the dialpad.

Make a call on your mobile device in Microsoft Teams using the Webex App Call app.

Before you begin

Make sure your administrator or your team space owner has installed the Webex Call app in Microsoft Teams.

1

On the home screen, tap Chat and New chat .

2

Search for the person you want to call, and then tap their name.

3

Tap the ellipses, and then select Webex Call .



4

Tap on the number displayed to open options to call, and then select the number.



Make a call on your iPad in Microsoft Teams using the Webex App Call app.

Before you begin

Make sure your administrator or your team space owner has installed the Webex Call app in Microsoft Teams.

1

On the home screen, tap Chat and New chat.

2

Search for the person you want to call, and then tap their name.

3

Tap the ellipses, and then select Webex Call.



4

To open call options, tap on the number and then select the number to dial.



5

Click Call .