Integration experience

Administrators—Configuration

If you have admin rights, you can configure Webex calls for Microsoft Teams.

First-time users—Permissions

When you first use the Cisco app (or sign out of Microsoft Teams), you're asked to grant permissions to search contacts and interact with Microsoft Teams, and enter your username and password to verify.

What's new

September 2021

View call history

Missed a call in Webex and want to see who it was? Or, you might just need an easy way to get back to someone you've talked to before. Access your Recent Calls from your desktop app to see up to 20 of the Webex-to-Webex calls you've made, received, and missed in the last 7 days.


Call history is not supported for Unified CM and Broadsoft calling in this release.

February 2021

Speed dial improvements

  • You can now add contact names and phone numbers outside of your Azure Active Directory and Outlook contacts, so you can save that local pizza place as a speed dial for those Friday afternoons!

  • If a contact has more than one number, you can now select which number to save as your speed dial number.

Make a video call

Now you can choose between audio or video calls.

Interactive Voice Response (IVR) dialpad

You can now access the dialpad in an audio or video call, giving you full Dual-Tone Multi-Frequency (DTMF) support.

Make calls using the dialpad, or from a chat or channel conversation, using Microsoft Teams for Windows, Mac, Android, iPhone, iPad or Web browser. Call your directory-synchronized and Outlook contacts, or other custom contacts, and add these contacts as speed dials. See the tabs below for more information.


Make sure your administrator or team space owner has installed the Webex Call app in Microsoft Teams.

1

In the team space, click Webex Call in the app bar.

2

Start typing a name, telephone number, or video address of the person you want to call.


 

Typing a name searches your directory-synchronized and personal Outlook contacts.

3

Select the contact you wish to call and click voice call or video call to connect.

1

From a direct chat, click Webex call below the message window.

2

Select the number under the contact to view calling options in the drop-down menu.

3

Click voice call or video call to connect.

The app opens in a new window.

1

In a channel space, click Webex Call below the message window.

2

Click the Select or search field to scroll through the channel member list.

3

Select the member you wish to call and click audio call or video call to connect.

Add up to 25 contacts inside or outside of your Outlook or Azure active directory as speed dials. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily. The indicator next to the speed dial title indicates when speed dials are being saved to the Microsoft cloud.

1

In the team space, on the app bar, click .

2

Click Add a speed dial.

3

Type the name of a directory contact, or for a custom contact.

  • Add an Outlook or Azure active directory contact—Select the contact, choose the number from the drop-down.

  • Add a custom contact—Click Create new speed dial and enter the Name and Phone.


 

The Name field has a maximum character limit of 100, and the Phone field has a maximum character limit of 50.

4

Click Add.

Edit a custom contact—On the contact card, click ellipses > Edit speed dial.

Re-arrange your speed dials—Click and drag your speed dials to change the order of how they appear on the screen.

Remove a speed dial contact—On the contact card, click ellipses > Remove from speed dial.

Go to your Recent Calls to see up to 20 of the Webex-to-Webex calls you've made, received, and missed in the last 7 days. You can even see if someone called from work or their cell, so you can call them back at the same number.

Broadsoft and Cisco Unified Cloud Management calls are not supported.

1

Go to Webex Call.

2

Scroll through Recent Calls to view your call history.

3

Hover over a recent call and click audio call or video call to make a call.


 

Click dialpad to make a call using the dialpad.

Make a call using the call icon in a chat space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.


Make sure your administrator or team space owner has installed the Webex Call app for Microsoft Teams.

1

On the home screen, tap new chat.

2

Search for the person you want to call, and then tap their name.

3

Tap ellipses and then select Webex Call.

4

Tap on the number to open call options.

5

Select the number to dial and tapcall.

Make a call using the call icon in a conversation space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.


Make sure your administrator or team space owner has installed the Webex Call app for Microsoft Teams.

1

On the home screen, tap new chat.

2

Search for the person you want to call, and then tap their name.

3

Tap ellipses, and then select Webex Call.

4

Tap on the number to open call options.

5

Tap the number to dial and tap call.