Patients are able to view their upcoming appointments in their EMR portal and click on a link that starts their browser-based telehealth visit.

While they’re waiting for the healthcare professional to join, patients can test their video, audio and speaker hardware. The healthcare professional also just needs to click the link provided, and they are instantly connected with the patient.

Webex Instant Connect supports the following browsers:

  • Mac OS

    • Chrome version 75 and later

    • Firefox version 60 and later

    • Safari version 10 and later

  • Windows OS

    • Chrome version 75 and later

    • Firefox version 60 and later

    • Edge

  • iOS version 13 and later

    • Safari version 10 and later


     

    Webex Instant Connect is not supported with iOS 15.1 or Safari 15.1.

  • Android

    • Chrome version 75 and later

To ensure you're ready for your consultation, test the following functions before joining:

  • OS compatibility

  • Internet speed

  • Microphone

  • Speaker

  • Camera

1

Go to https://instant.webex.com/mediatest and then click Start test.

Webex Instant Connect starts testing each function.
2

Test your microphone by speaking, and then click Yes or No depending on the result. Click Skip if you don't want to test your microphone.

3

Click Test to test your speaker, and then click Yes or No depending on the result. Click Skip if you don't want to test your speaker.

4

During the video test, click Yes or No to indicate if your video preview appeared correctly or not.

What to do next

Review the results of your media test, and correct any issues before you join your consultation.

Once you open your meeting link, the consultation lobby opens in your browser. Before you connect with your patient, you can sign in, open the consultation in Webex App, test your video, audio and speaker to ensure everything is working.


 

You can meet with more than just one patient. Webex Instant Connect supports up to 100 participants for each consultation.

1

To sign in and use the capabilities of Webex App during your consultation, click Log In with Webex and sign in using your credentials.

If you're happy to use your web browser and you don't need to sign in, click Join as Guest.
2

Click Continue in browser to host the consultation in your web browser, or click Launch in Webex App to open the consultation in Webex App.

3

When you're ready to start the consultation with the patient, click Start Consultation.

The consultation starts and your patient is added to the meeting.
4

To invite more participants to the consultation using email, click invite guestsInvite guests, enter their email address, click Confirm Invite and then click Send Invite.

5

Use the following meeting controls during your consultation to ensure the patient has the best possible experience during their virtual visit.


 

Most of these controls are also available to the patient, unless indicated otherwise.

  • – mute or unmute your microphone.

  • – turn your video on or off.

  • – share your screen with the other participants.

  • (provider only) – dial out to an external number to add another participant, an interpreter for example, to the consultation. Enter the number and then click Call. Use the Keypad if you need to enter digits while on the call, and click End phone call when you're finished.


     

    This feature is not enabled by default. You must also be signed in to Webex and have the capability to make PSTN calls to use this feature.

  • – change the video layout, especially if there are more than 2 participants on the consultation. Choose from Single, Prominent or Equal.

  • – providers can choose to end the consultation for all participants, or they can leave the consultation and rejoin it at a later time using the same link. If a patient clicks on this, they leave the consultation but it continues until the provider ends it. Patients can also rejoin the consultation at a later time using the same link

  • connect to device – signed in providers can connect to and transfer the consultation to their Webex device. Search for your device and then click Join.

  • – opens the participants panel, where providers can view, mute or remove participants. To remove a participant, click the ellipsis (…) beside the participants name, click Remove from meeting and then click Remove to confirm.

  • – opens the chat panel, where you can send messages to the other participants. The chat panel is also available in the consultation lobby. Messages are visible to everyone.

  • (provider only) – you can copy the technical details of the meeting to report a problem.

  • (provider only) – see meeting information such as dial-in numbers and meeting links.

  • – indicates the quality of your network connection. If your network connection drops, a warning message appears to let you know about the problem and the actions you can take to solve it.

  • – choose which camera and microphone you'd like to use during the consultation.

6

The provider can submit feedback on the audio and video quality after the consultation ends. Select a star rating and click Submit Feedback. Click Skip if you don't want to provide feedback.