Products reach the end of their product life cycle for a number of reasons. These reasons include market demands, technology innovation and development driving changes, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, Cisco recognizes that end-of-life (EOL) milestones often prompt companies to review the way in which such milestones impact the Cisco products in their networks. With that in mind, we have set out below Cisco's End of Product Lifecycle milestones to help manage the EOL transitions and to explain the role that Cisco can play in helping to migrate to alternative Cisco products and technology.

The end of support means that the cloud registered devices get disconnected from cloud services. This may not happen on the specified end of support date. However, we cannot guarantee that the device will keep its functionality after the end of support date. How long after the end of support the device remains cloud connected will depend on the software development at that moment. When the device loses its cloud connection, it will happen automatically and without a separate notice. The device cannot be used for calling after this.

Lifecycle management in Control Hub

Control Hub now provides lifecycle management for RoomOS devices, ensuring that you are informed about every step in the device's lifecycle from the end-of-sale notice to end-of-life. Lifecycle management offers suggested actions and resources at each relevant milestone, helping you to proactively manage and plan for device refreshes.

Supported devices show information about lifecycle milestones under the Lifecycle tab on the single device page. In Control Hub, go to Devices, select the device you are interested in and click on Lifecycle on the device information page.

There are five lifecycle milestones:

  1. Supported

  2. End-of-sale

  3. End of software maintenance releases

  4. End of hardware service contract renewals

  5. End-of-life

Where applicable there will be suggested product replacements when a product reaches the end of support.

In the final end-Of-life phase, the device also issues a diagnostic message stating that the product is no longer supported.

If your organization has one or more devices that have reached the end-of-life milestone, you can see a banner on the Devices page.

Device types are added continuously. Devices that are not yet supported for lifecycle management in Control Hub show a message that lifecycle milestones are not available.

End of support policy for RoomOS devices

Scope

Cisco’s End of Life Policy (“Policy”) applies to hardware, software and services, including subscriptions, and offers that combine any of the foregoing.

The purpose of this policy is to document the requirements for the End of Life (EOL) for all Cisco hardware, software, including subscriptions, and services (“Products”).

This Policy applies to EOL notifications made in all theaters on or after May 26th, 2020. It does not apply to product that is already subject to an EOL notification as of May 26th, 2020.

Policy

End of Life Milestones (all of the below apply only if you have an active services contract or subscription):

  • External notification of end of sale is typically six (6) months before End of Sale (EOS) date. EOS date is the date on which you can no longer purchase the product, cloud service contract or initiate a cloud service subscription. Such notice will appear on cisco.com at http://www.cisco.com/c/en/us/products/eos-eol-listing.html Please visit this site regularly as it contains useful information regarding Cisco's end-of-life program. Sign up at the Cisco Notification Service to receive notifications.

  • No subscriptions with a term that goes beyond Last Day of Support (LDOS) will be sold after EOL Notification Date.

  • Subscriptions ordered before EOS, the auto-renew date cannot exceed LDOS date.

  • Last Customer Ship date is three (3) months after EOS date.

  • One (1) year of routine failure analysis for hardware from EOS date.

  • Two (2) years of bug fixes, maintenance releases and workarounds. After that, general maintenance releases will not be issued.

  • Five (5) years of bug fixes and workaround for critical and security issues if possible.

  • One (1) year to add (attach) a new service contract (hardware, OS software and application software) from EOS date.

  • Five (5) years of cloud health monitoring for SaaS subscriptions from EOS date.

  • Five (5) years of support through Cisco TAC for subscriptions, hardware, and OS software from EOS date.

  • Five (5) years of replacement parts for hardware from EOS date, in accordance with our Return Materials Authorization (RMA) process.

  • Renew service contracts (including managed service contracts) for hardware, operating system (OS) software and application software as long as the contract end date does not exceed LDOS.

  • Renew or Add-on to an existing subscriptions from EOS date as defined in the external announcement and will not exceed LDOS.

  • Access to Cisco's Technical Assistance Center (TAC) will be available until LDOS.

End of life for RoomOS devices

End of sale date is the last chance to buy a device.

-6 months

-1 month

+1 year

+2 years

+3 years

+4 years

+5 years

+x years
End of sale notice

X
CX stocks up on parts, analyzes failure rates and contract durations

X
Hardware service

X

X

X

X

X

X

X
TAC support

X

X

X

X

X

X

X
RoomOS: New features/non-critical bug fixes

X

X

X

X
RoomOS: Security and critical bug fixes

X

X

X

X

X

X

X
Support for cloud registration

X

X

X

X

X

X

X
Customer can attach service contract for hardware replacement

X

X

X
Customer can renew service contract for hardware replacement

X

X

X

X

X

X

The end of support means that the cloud registered devices get disconnected from cloud services. This may not happen on the specified end of support date. However, we cannot guarantee that the device will keep its functionality after the end of support date. How long after the end of support the device remains cloud connected will depend on the software development at that moment. When the device loses its cloud connection, it will happen automatically and without a separate notice. The device cannot be used for calling after this.

The end of sale announcement for each device contains the dates for end of sale and end of support: