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A BS (Blue Screen) Appears While Using Webex Meetings
Feedback?ISSUE
A blue screen signals a system failure or crash, which may result from incompatible DLLs or bugs within the operating system kernel.
RESOLUTION
A BS (Blue Screen) may appear when you start your webcam video in a meeting or connect to audio using VoIP:
If you receive a BS (Blue Screen) while using Webex Meetings, contact Technical Support with the following logs:
- Event Viewer Logs:
- Press the Windows key and R to open the Run dialog box.
- Type C:\Windows\System32\winevt\ (if C: is the system drive) in the Open: field, then select OK.
- Right-click the Logs folder, then go to Send to > Compressed (zipped) Folder.
- Select Yes on the prompt to save the zipped folder on your desktop.
- Windows Memory Dump:
- Press the Windows key and R to open the Run dialog box.
- Type C:\Windows\ (if C: is the system drive) in the Open: field, then select OK.
- Copy the file named MEMORY.DMP
Note: Windows can also capture small memory dumps occupying less space. These dumps are created at C:\Windows\Minidump if C: is the system drive.
- System information:
- Press the Windows key and R to open the Run dialog box.
- Type msinfo32 in the Open: field, then select OK.
- Go to File > Save, name the file, and save it in the desired location.
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