Thanks for your feedback.

ISSUE
A blue screen signals a system failure or crash, which may result from incompatible DLLs or bugs within the operating system kernel.

RESOLUTION
A BS (Blue Screen) may appear when you start your webcam video in a meeting or connect to audio using VoIP:



If you receive a BS (Blue Screen) while using Webex Meetings, contact Technical Support with the following logs:

• Event Viewer Logs:

1. Press the Windows key and R to open the Run dialog box.
2. Type C:\Windows\System32\winevt\ (if C: is the system drive) in the Open: field, then select OK.
3. Right-click the Logs folder, then go to Send to > Compressed (zipped) Folder.
4. Select Yes on the prompt to save the zipped folder on your desktop.

• Windows Memory Dump:

1. Press the Windows key and R to open the Run dialog box.
2. Type C:\Windows\ (if C: is the system drive) in the Open: field, then select OK.
3. Copy the file named MEMORY.DMP

• System information:

1. Press the Windows key and R to open the Run dialog box.
2. Type msinfo32 in the Open: field, then select OK.
3. Go to File > Save, name the file, and save it in the desired location.