Upgrade Jabber with Messenger to Webex App

You can add, verify, and claim your domains in Control Hub to use features that require proof of domain ownership, ensure the security and integrity of your organization, and to help with your user management.

Webex Cloud-Connected UC is a set of services in the Webex cloud that provides enhanced business and operational insights, with the aim of improving administrative workflow productivity. It allows customers to leverage the benefits of the Webex cloud, while keeping your critical calling workload on your premises. Customers log in to Webex Control Hub to get a single global view where you can manage the entire on-premises Unified CM network from a single operations control panel that supports your Webex cloud or hybrid services.

Jabber telemetry is also recommended and is enabled by default. This data can provide insight into your Jabber deployment and usage as your users adopt Webex App. No personally identifiable information is collected.

If you have your own identity provider (IdP) in your organization, you can integrate the SAML IdP with your Webex Messenger, Unified CM, and Control Hub environments for SSO. SSO lets your users use a single, common set of credentials for Webex Meetings, Webex App, and other applications in your organization.

You can set up a default license template in Control Hub that automatically assigns licenses to new users.

At any point after users are created, you can also use these methods to assign services:

• Enable users individually

• Enable users in bulk

You can synchronize users from an existing directory in to your Control Hub organization using the integration steps for Directory Connector or a SCIM API option. These integrations keep your user list in sync so you don't have to recreate user accounts. Whenever a user is created, updated, or removed in the directory that you're synchronizing, Control Hub reflects the update.

With Hybrid Calendar Service, you can connect your on-premises Microsoft Exchange, Office 365 or Google's G Suite Calendar (Google Calendar) environment to Webex. This integration makes it easier to schedule and join meetings, especially when mobile; no plugins are required.

Users can add Webex Room and Desk devices and Webex Boards to a meeting to make conferencing resources available. If the device is enabled for the Hybrid Calendar Service, the green Join button appears on the device. (The Join button is also known as One Button to Push, and is also available to devices that are registered to Cisco Unified Communications Manager, and managed by Cisco TelePresence Management Suite.)

Webex App uses persistent messaging. If less message retention is important to your organization, set the retention period for data in Webex App.

You can request a retention period of 24 hours by contacting Cisco Support.

Configure access to your enterprise content management platform in Control Hub. Provide users with permission to use your enterprise content management platform in Webex App. Users can only use an approved enterprise management platform to upload and manage files and content in Webex App.

(This feature requires Pro Pack.) As a compliance officer, you can use Control Hub to search through any conversation in the Webex App app. You can look for a specific person in your company, find content they've shared, or search through a specific space and then generate a report of your findings. This way, you can make sure people are complying with both outside regulatory requirements and your internal policies.

From day one, data security has been the primary focus in designing Webex App. The cornerstone of this security is end-to-end content encryption, enabled by Webex App clients interacting with the Key Management Service (KMS). The KMS is responsible for creating and managing the cryptographic keys that clients use to dynamically encrypt and decrypt messages and files.

By default, all Webex App customers get end-to-end encryption with dynamic keys stored in the cloud KMS, in Cisco's security realm. Hybrid Data Security moves the KMS and other security-related functions to your enterprise data center, so nobody but you holds the keys to your encrypted content.

You can choose if your users can communicate in Webex App with people using messaging apps that support XMPP.

For migration-specific information, see XMPP Federation in Webex.

If you have existing Webex sites you can use the Cisco Webex linking process to get access to advanced analytics for those sites, and also link your Webex Meetings users to Control Hub.

This step gives your team of users the same meetings experience that they're already used to.

Request the full meetings experience by contacting your Customer Success Manager (CSM) or partner for assistance.

The Calling in Webex App (Unified CM) solution lets you register Webex App directly to your Cisco Unified Communications Manager call control environment (on-premises enterprise, Business Edition 6000/7000, or as delivered through an HCS partner solution).

This solution enhances the calling experience for end users, allowing them to directly make calls in Webex App through your Unified CM environment, use midcall features, and control their Unified CM registered desk phone from Webex App.

Service discovery enables clients to automatically detect and locate services on your enterprise (internal) and MRA (external) network. This configuration may already be in place, but check the deployment guide in this step and your environment to verify.

Webex App leverages the same configuration file as Jabber You can use this embedded Unified CM to configure various client functionality, such as specific calling features and the Jabber to Webex App migration tool.

See the Policy Parameters documentation for a list of supported parameters for Webex App.

We recommend a trial of Webex App with select users before you roll it out to the entire organization.

Users can also self-serve and install Webex App themselves. They can download the desktop or mobile versions from https://www.webex.com/downloads.html.

You can control the product updates for Webex App. You can also use a deferral period to preview the app before your users are updated.

The migration tool is built into Jabber and provides a way to migrate contacts and other common user preferences from Jabber to Webex App. The data is encrypted. Now that you've deployed Webex App to your users, you can set them up for this migration. Configure some settings before users see this option pop up automatically in Jabber. They can use the user guide to help them walk through the migration.

When you're all up and running with your Control Hub organization, you've notified your users of the change, and you're ready, contact your Cisco account representative or partner to have your old Messenger org decommissioned.