The following customer management roles can be assigned to users in the partner organization. These roles provide access to manage settings in Partner Hub or Control Hub for customer organizations that the partner manages.

• Partner full administrator—Can manage settings for all customers that the partner manages. Can also assign admin roles to existing users in the organization and assign specific customers to be managed by partner admins.
• Partner administrator—Can manage settings for customers that the administrator provisioned or who have been assigned to the user.
• Partner read-only administrator—Can view settings for all customers that the partner manages. Does not have edit access.
• Help desk administrator (Basic)— Can access Help Desk view (from Partner Hub’s Troubleshooting page). Can conduct cross-organization searches of all customers under the partner for troubleshooting and support. This role provides temporary read access to customer organizations under the partner.
• Help desk administrator (Advanced)—This role provides everything that the above Basic role provides, but also lets the administrator request full administrator access from a customer administrator in order to fix problems.

The following table displays access privileges that the above administrators have to manage settings in Partner Hub and Control Hub on behalf of customer organizations that the partner manages.

The provisioning administrator role is implicitly granted to a partner admin or partner full admin as they launch into a customer’s Control Hub. Provisioning admins can provision Webex orders and have a limited view of the customer’s Control Hub. The customer full admin can always promote the partner admin from provisioning admin to full admin through external admins functionality.