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Manage desktop layouts
Sections of this article help you to manage desktop layouts for Contact Center.
Create a desktop layout
To create a desktop layout:
Before you begin
Ensure that you have a custom JSON layout file that defines your layout. To create a custom JSON layout file, download the Default Desktop Layout.json file from the Desktop Layout page and customize the layout as described in Define a Custom Desktop Layout.
1 |
Sign in to Control Hub. | ||||||||||
2 |
Select . | ||||||||||
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From the Contact Center navigation pane, select . | ||||||||||
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Click Create desktop layout. | ||||||||||
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Enter the following details in the General settings:
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Upload the JSON file that you customized to define the custom desktop layout. | ||||||||||
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Click Create to create and save a desktop layout. |
Edit a desktop layout
1 |
Sign in to Control Hub. |
2 |
Select Services Contact Center. |
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From the Contact Center navigation pane, select to view the list of desktop layouts. |
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Click the desktop layout that you want to edit. The desktop layout opens in editable mode.
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Edit details of the desktop layout. |
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Click Save to save the edits else click Cancel to discard the changes. |
Activate or deactivate a desktop layout
To activate or deactivate a desktop layout:
1 |
Sign in to Control Hub. |
2 |
Select . |
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From the Contact Center navigation pane, select to view the list of desktop layouts. |
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Click the desktop layout that you want to activate or deactivate. |
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Toggle Active/Inactive to perform the desired action. |
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Click Save to save the modified state else click Cancel to discard the changes. |
Delete a desktop layout
Before you begin
Ensure that the desktop layout that you want to delete is in an inactive state.
1 |
Sign in to Control Hub. |
2 |
Select . |
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From the Contact Center navigation pane, select to view the list of desktop layout. |
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Click the desktop layout that you want to delete. |
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Click the delete icon on top right of the page. |
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Click Delete in the confirmation pop-up message to delete the desktop layout. |