Location administrators see a limited view of the Control Hub, and can configure certain features for services and devices in their assigned locations.

Users who are assigned the location administrator role can’t have any other administrator role. Also, other administrator roles (full administrator, read-only administrator, and service administrator) can’t be assigned the location administrator role.

The following features are available to location administrators. See Known Issues and limitations for features that aren’t currently available and planned for future releases.

  • Management > Users
  • Management > Locations
  • Management > Workspaces
  • Management > Devices
  • Services > Calling > Numbers
  • Services > Calling > Features
  • Services > Customer Experience
  • Location administrators may view some services created at the organization level, but they can’t delete or replace those settings. For example, announcement files stored at the organization level may be assigned to location services, but the organization level files can't be modified.

  • Location administrators may view all the agents assigned to a hunt group, Customer Experience Basic call queue, or Customer Experience Essentials queue, including the agents outside their assigned location.

    • For hunt group, the administrator can delete any assigned agents including the agents from other locations, but they can add new users only from their assigned locations.
    • For Customer Experience Basic call queue or Customer Experience Essentials queue, the administrator can delete any assigned agents and can add any users to the queue, including the users from other locations. However, they can allow agents only in their assigned locations to join or unjoin the queue.

  • Location administrators can assign users only from their assigned locations to features such as auto attendant, call park group, call pickup, and so on.

Users with the full administrator role can add, manage, and remove administrators in their assigned location.

Add multiple administrators to one location
1

Sign in to Control Hub, then under Management, select Locations.

2

Select a location.

3

In the Admins pane, click Add.

4

Type all or part of the user's name. You can add up to 5 users at a time.

5

Click Save.

Add one administrator to multiple locations
1

Log in to Control Hub, then select Users.

2

Select the user to add as a location administrator.

3

In the Profile tab, under Administrator roles > Delegation, check the Location admin box.

4

Select up to five locations from the drop-down list, then click Done.

You can add up to five locations at a time, up to a total of 50.
Manage location administrators
1

Log in to Control Hub, then select Users.

2

Select the user to add as a location administrator.

3

In the Profile tab, next to Administrator roles, click >.

4

Check or uncheck the boxes next to the roles you want to add or remove.

Remove administrators from a location
1

Sign in to Control Hub, then under Management, select Locations.

2

Select a location.

3

In the Admins pane, click next to the location administrator you want to remove.

Full administrators can assign the location administrator role to other users in their organization. They can also remove the location administrator role from a user in their organization.

Location administrators can manage users in their assigned location in the following ways:

  • Access to the Location Administration console in Control Hub
  • View users in their assigned location
  • Select and view user profiles for users in their location
    • Modify a user’s phone number under Calling

    Location administrators can't add or delete user profiles.

Assign location administrators

As a full administrator, you can assign the location administrator role to other users in your organization.

1

Sign in to Control Hub, then under Management, select Users.

2

Select a user.

3

In the user's Profile tab, next to Administrator roles, click >.

4

Next to Delegation, check Location admin.

5

Select up to five locations from the drop-down list, then click Done.

Remove the location administrator role from a user

As a full administrator, you can remove the location administrator role from a user in your organization.

1

Sign in to Control Hub, then under Management, select Users.

2

Select a user.

3

In the user's Profile tab, next to Administrator roles, click >.

4

Next to Delegation, uncheck Location admin.

To remove a location from this administrator, leave Location admin checked and click next to the location you want to remove.
View users in their assigned locations
1

Sign in to Control Hub, then under Management, select Locations.

2

Select a location.

3

Click More menu, then click View users.

The following features aren’t currently available to location administrators.

Control Hub major componentFeature
Management > Devices

Alert center support

Add device

Administrators cannot add a device from the devices screen but they can add devices for individual Users and Workspace.

Management > Users

Add, edit, and delete users

Management > Locations

Add, edit, and delete locations

Management > Workspaces

Add workspaces

Services > Calling > Numbers

Add, edit, delete, and export numbers

Management > Locations > Calling > Call handling

Call recording settings: edit

Services > Calling

Virtual Line