Delegate location administration

Location administrators see a limited view of the Control Hub, and can configure certain features for services and devices in their assigned locations.

Users who are assigned the location administrator role can’t have any other administrator role. Also, other administrator roles (full administrator, read-only administrator, and service administrator) can’t be assigned the location administrator role.

The following table outlines the administrative capabilities available to location administrators, as well as specific actions that are restricted within those features.

Bulk operations are not available for location administrators.

Control Hub major component	Administrative capabilities	Restricted actions
Management > Users	User list	Add, delete, and move users
	User Request password reset	—
	Summary	Edit summary
	Profile	—
	AI	—
	Calling	—
	Devices	—
Management > Locations	Location list	Add and delete locations
	Overview	—
	Floors	—
	Calling	Edit Call recording settings
	PSTN	Modify PSTN connection
Management > Workspaces	Workspace list	Delete workspaces
	Overview	—
	Calling	—
	Insights	—
Management > Devices	Device list	Alert center support
	Device list	Add device Administrators cannot add a device from the devices screen but they can add devices for individual Users and Workspace.
	Overview	—
Services > Calling	Virtual lines	—
Services > Calling	Features—Announcements, Attendant Console, Auto Attendant, Cark Park Extension, Call Park Group, Call Pickup, Call Queue, DECT Network, Hunt Group, Operating Mode, Paging Group, Single Number Reach, Virtual Extension, Voicemail Group	Recordings
Services > PSTN & Routing	Numbers	Add, edit, delete, and export numbers
Services > Customer Assist	Overview	—
	Queues	—
	Supervisors	—
	Agents	—
	Desktop Experience	—
	Recordings	—
Analytics	Analytics	My Dashboards, Messaging, Sustainability, Slido
	Devices	Headset
	Workspaces	Media Quality
	Calling	—
	Customer Assist	—

Location administrators may view some services created at the organization level, but they can’t delete or replace those settings. For example, announcement files stored at the organization level may be assigned to location services, but the organization level files can't be modified.
Location administrators may view all the agents assigned to a hunt group, Webex Calling Call Queue, or Customer Assist queue, including the agents outside their assigned location.
- For hunt group, the administrator can delete any assigned agents including the agents from other locations, but they can add new users only from their assigned locations.
- For Webex Calling Call Queue or Customer Assist queue, the administrator can delete any assigned agents and can add any users to the queue, including the users from other locations. However, they can allow agents only in their assigned locations to join or unjoin the queue.
Location administrators can assign users only from their assigned locations to features such as auto attendant, call park group, call pickup, and so on.

Users with the full administrator role can add, manage, and remove administrators in their assigned location.

Add multiple administrators to one location

1	Sign in to Control Hub.
2	Under Management, select Locations.
3	Select a location.
4	In the Admins pane, click Add.
5	Type all or part of the user's name. You can add up to 5 users at a time.
6	Click Save.

Add one administrator to multiple locations

1	Sign in to Control Hub.
2	Under Management, select Users.
3	Select a user to add as a location administrator.
4	In the Summary tab, under Administrator roles > Delegation, check the Location admin box.
5	Select locations from the drop-down list, then click Done. A Webex Calling administrator can administer up to 250 assigned locations in the Control Hub.

Manage location administrators

1	Sign in to Control Hub.
2	Under Management, select Users.
3	Select a user to add as a location administrator.
4	In the Profile tab, next to Administrator roles, click >.
5	Check or uncheck the boxes next to the roles you want to add or remove.

Remove administrators from a location

1	Sign in to Control Hub.
2	Under Management, select Locations.
3	Select a location.
4	In the Admins pane, click next to the location administrator you want to remove.

Full administrators can assign the location administrator role to other users in their organization. They can also remove the location administrator role from a user in their organization.

Assign location administrators

As a full administrator, you can assign the location administrator role to other users in your organization.

1	Sign in to Control Hub.
2	Under Management, select Users.
3	Select a user.
4	In the user's Profile tab, next to Administrator roles, click >.
5	Next to Delegation, check Location admin.
6	Select up to five locations from the drop-down list, then click Done.

Remove the location administrator role from a user

As a full administrator, you can remove the location administrator role from a user in your organization.

1	Sign in to Control Hub.
2	Under Management, select Users.
3	Select a user.
4	In the user's Profile tab, next to Administrator roles, click >.
5	Next to Delegation, uncheck Location admin. To remove a location from this administrator, leave Location admin checked and click next to the location you want to remove.

View users in their assigned locations

1	Sign in to Control Hub.
2	Under Management, select Locations.
3	Select a location.
4	Click , then click View users.

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