Configure PSKs

The softkeys can be found located at the bottom of the phone screen. You can associate the softykeys with a service to provide a quick access for users.

1

From the customer view in Control Hub, go to Devices, and then select your phone.

2

Select All configurations.

3

Navigate to the Phone section and select Programmable Softkeys.

4

Enable the Programmable Softkeys feature by setting Enable to Yes.

5

Enter required keywords for each parameter to associate a softkey with a specific service.

For more information on the parameters and softkey keywords, see Parameters for Programmable Softkeys and Programmable softkeys.
6

Select Next.

7

Review your changes and select Apply.

8

Select Close to close the page.

Parameters for Programmable Softkeys

Table 1. Parameters for the programmable softkeys
ParameterDefault and optionsDescription
Conferencing Key List

Default

hold;endcall;join;phold;home;

crdstart|5;crdpause|5;crdresume|5;crdstop|6;

Adds the following recording softkeys on the phone to manage the recording of an active call.

Record

PauseRec

StopRec

ResRec

Connected Key List

Default:

hold;endcall;newcall;conf;

xfer;bxfer;park;phold;home;

crdstart;crdpause;crdresume;crdstop;

Indicates the order of the softkeys that will appear on the phone screen. The order is based on the order the keywords added.

Connected Meeting Key List

Default:

  • 9841/9851: 

    audiomute;endcall|2;participants|3;home;

  • 9861: 

    audiomute;endcall|2;participants|3;
captionsoff;home;

  • 9871: 

    audiomute;endcall|2;ai_assistant;
captionsoff;participants;

  • 8875:
    audiomute;endcall|2;videounmute;ai_assistant;
layout;participants;pip;captionsoff;

Configurable values:

  • 9841/9851: 

    endcall;meetings;audiomute;home;participants;

  • 9861: 

    endcall;meetings;audiomute;ai_assistant;home;
participants;captionsoff;

  • 9871: 

    endcall;meetings;audiomute;ai_assistant;
participants;captionsoff;

  • 8875:

    endcall;meetings;audiomute;videounmute;
ai_assistant;layout;pip;home;participants;
captionsoff;

Specifies the softkeys that are available on the phone screen during a connected meeting.

Connected Video Key List

(For 8875 only)

Default:

hold;endcall;xfer;conf;xferLx;confLx;bxfer;
phold;redial;dir;park;crdstart;crdstop;crdpause;
crdresume;adhocparticipants;

Specifies the softkeys and the order in which they are available during a connected video call and video conference.

Dialing Input Key List(For 9841, 9851, and 9861 only)

Default:

cancel|1;call|2;delchar|3;

Specifies the softkeys and the order in which they are available during a call.

Device Key List

(For 8875 and 9871 only)

Default:

calls;meetings;recents;settings;dir;

Specifies the softkeys and the order in which they are available on the Home screen of touch phones.

Enable

Default: No

Options: Yes|No

Enables or disables the programmable softkeys. Set this field to Yes to enable the programmable softkeys.

Hold Key List

Default:

resume|1;endcall|2;newcall|3;redial|4;
dir|5;adhocparticipants
Specifies the softkeys and the order in which they are available when a call is on hold.
Idle Key List

Default:

guestin|;guestout|;acd_login|;acd_logout|;astate|;
redial|;newcall|;cfwd|;recents|;dnd|;unpark|;psk1|;gpickup|;
pickup|;dir|4;miss|5;selfview|;messages|;meetings
Specifies the softkeys and the order in which they are available during a call. For example, newcall keyword adds the softkey New call softkey on the phone. On pressing, this softkey helps in intiating a new call.
Off Hook Key List

(For 9841, 9851, and 9861 only)

Default:

cancel;dnd;cfwd;unpark;pickup;		Specifies the softkeys and the order in which they are available during off-hook or idle state. For example, dnd keyword adds the softkey DND softkey on the phone. On pressing, this softkey helps to turn on the DND mode.
PSK1 through PSK16

Default: Empty

Syntax:

fnc=sd;ext=extension_number@$PROXY;vid=n;nme=display_name

Programmable softkey fields. Enter a string in these fields to configure softkeys that display on the phone screen.

When you add a programmable softkey to a softkey list, such as Idle Key List, and so on, the programmable softkey displays on the phone screen.

Processing Key List

Default:

endcall|2;home|3;		Specifies the softkey that are available during releasing a call. For example, endcall|2 will add End call on the screen.
Releasing Key List

Default:

endcall|2;home|3;
Ringing Key List

Default:

answer|1;ignore|2;ignoresilent|3;ignoreall;home;		Specifies the softkeys available when the phone status is ringing. For example, answer|1;ignore|2; keyword adds softkeys Answer and Decline on the phone that helps user to either answer a call or decline a call when the phone rings.
Shared Active Key List

Default:

newcall;barge;home;		Specifies the softkeys available such as to access the phone directory. For example, dir keyword adds the softkey Dir. User can press this softkey to access phone directory.
Shared Held Key List

Default:

resume;barge;home;		Specifies the softkeys available when the phone is on hold or shared-held state. For example, resume keyword adds the softkey Resume. User can press this softkey to resume a call that is on hold.
Start Conference Key List

Default:

hold;endcall;conf;home;		Specifies the softkeys available when the phone is in connected state. For example, conf keyword adds the softkey Conference. User can press this key to initiate a conference call.
Start Transfer Key List

Default:

endcall;xfer;home;		Specifies the softkeys available to transfer a call. For example, xfer keyword adds the softkey Transfer. User can press this key to transfer a call when there is one connected call and one idle call.

Programmable softkeys

Table 2. Programmable softkeys and keywords

Keyword

Key Label

Description

Phone state

adhocparticipantsParticipantsOpens the participants list in conferencesConnected, Hold

ai_assistant

AI AssistantAllows the Webex meeting hosts and participants to get the meeting summaries with AI Assistant.

Connected

answer

Answer

Answers an incoming call.

Ringing

audiomute

Mute or UnmuteAllows meeting participants to mute or unmute themselves in a Webex meeting.Connected

barge

Barge

Allows another user to interrupt a shared call

Shared-Active, Shared-Held

bargesilent

BargeSilent or BargeSlnt

Allows another user to interrupt a shared call with the mic disabled.

Shared-Active

bxfer

BlindXfer

Performs a blind call transfer (transfers a call without speaking to the party to whom the call is transferred). Requires that Blind Xfer Serv is enabled.

Connected

calendar

Calendar

Opens the Meetings list

Idle

callCallAlways displays at the first position when the phone is registered.Dialing Input or On-Hook
captionsoffCaptions on/offAllows the Webex meeting participants to show or hide the real-time transcription on the phone screen. By default, the closed captions are turned off.

If the parameter Programmable Softkey Enable is set to No, the softkey or soft button Captions displays instead.

Connected
cancelCancel

Cancels a call (for example, when conferencing a call and the second party is not answering.

Off-Hook
cfwdForward / ClrfwdForwards all calls to a specified number.

Idle, Off-Hook, Shared-Active,Hold, Shared-Held

crdpausePauseRecPauses recording.Connected, Conferencing
crdresumeResRecResumes recording.Connected, Conferencing
crdstartRecordStarts a recordingConnected, Conferencing
crdstopStopRecStops a recordingConnected, Conferencing
confConference

Initiates a conference call. Requires that Conf Server is enabled and there are two or more calls that are active or on hold.

Connected
delchar

delChar - backspace Icon

Deletes a character when entering text.Dialing Input
dirContactsOpens the directory menuIdle, Connected, Hold
dndDND

Sets Do Not Disturb to prevent calls from ringing the phone.

Idle, Off-Hook, Hold, Shared-Active, Shared-Held, Conferencing, Start-Conf, Start-Xfer

endcallEnd callEnds a call

Connected, Off-hook, Progressing, Start-Xfer, Start-Conf, Conferencing,Releasing, Hold,

holdHoldPuts a call on hold.

Connected, Start-Xfer, Start-Conf, Conferencing,

ignoreDeclineIgnores an incoming call.Ringing
joinJoin

Connects a conference call. If the Conferencing conference host is user A and users B & C are participants, when A presses "Join", A will drop off and users B & C will be connected.

Conferencing
meetingsMeetingReturns to the active Webex meeting screen Conferencing
newcallNew callBegins a new call.

Idle, Hold, Shared-Active, Shared-Held

park

Call park

Puts a call on hold at a designated "park" number.

Connected

participantsParticipants (n)Displays the meeting participant list, where (n) represents the count of the person who have joined the meeting.

Connected

recentsRecents

Displays the All calls list from call history.

Idle, Off-Hook, Shared-Active, Shared-Held

redial Redial Displays the redial list.

Idle, Connected, Start-Conf,Start-Xfer, Off-Hook (no input), Hold

resumeResumeResumes a call that is on hold.Hold, Shared-Held
settingsSettingsProvides access to phone menus.All
unpark

Call unpark

Resumes a parked call.

Idle, Off-Hook, Connected, Shared-Active

xferTransferTransfers a call.

Requires that Attn Xfer Serv is enabled and there is at least one connected call and one idle call.

Connected, Start-Xfer,

Start-Conf