ISSUE
Users attempting to start or join Webex meetings, sessions, or events may encounter an error message stating, "Cisco Webex had a problem processing your request." This error can prevent users from accessing Webex services and may generate an error Tracking ID for further diagnostics.



RESOLUTION
If you happen to receive this error, please contact technical support.

• How Do I Contact Webex Customer Services or Technical Support?

Provide Detailed Information:
When contacting technical support, provide as much information as possible about the issue, including:

• The error message and Tracking ID.
• What are the steps you took when the error occurred?
• The date and time of the error.

Are there any other relevant details that might help diagnose the problem?

CAUSE
This error typically indicates an issue with the Webex service processing the user's request. Various factors, including server-side problems, network issues, or temporary service disruptions, can cause it. The error Tracking ID is generated to help Webex technical support diagnose and resolve the issue more efficiently.