Attendees are not Receiving Email Notification after Registering


Attendees do not Receive Email Notification after Registering.


There are a few potential causes for this issue:

  • The host did not enable auto-approval when registration was allowed for the meeting.
  • SPAM filters on the attendee's network have stopped the invitation from arriving.
  • The email address the attendee used during registration needed to be entered correctly.


To troubleshoot the issue:

For Hosts

For Attendees

To receive the email with the link to join, enter your email address when registering. If you enter a valid address, you will only receive the registration confirmation email with the join link.

Check your Inbox

  • Look for an email with a subject similar to - Registration accepted for the meeting:
  • The message will likely come from but should show the host's name in the From field.
  • Check your SPAM or junk mail filters to see if the registration confirmation email was blocked. To ensure you receive invitations, set your filter to allow messages from or *

Check Alternate Email Accounts

  • If you have an alternate email address, such as Hotmail or Gmail, try checking those accounts.
  • Ensure you enter your email address precisely correctly when registering for your meeting. If you may have entered it wrong, try registering again.

Check with the meeting host to see if your registration is pending approval.

  • Your host may need to approve your registration. If it is pending approval, you will receive the registration confirmation once you are approved.
  • Contact the host if you have questions about your registration or the meeting. For help, see WBX71898 - How Do I Contact the Host of My Meeting?

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