Cause:

If you are receiving an error similar to: 'The site URL you typed does not exist or the site/network is down. Please try again or contact your system admin.'

This may be caused by the following reasons:

• A firewall or proxy server on the network may not be allowing Webex traffic.
• A security application such as Symantec or Norton may not be allowing Webex traffic.
• APIs may not be enabled for your Webex site.

See the bullet points below for suggestions to resolve the issue:

• Temporarily disable any security software that may be blocking Webex traffic. (Example: Norton Internet Security, McAfee Firewall, Windows Firewall)
• Configure your network to allow Webex traffic, see:
  • WBX264 - How Do I Allow Webex Meetings Traffic on My Network?
• If the issue persists, test on your networks' DMZ or from a different internet connection.

If the issue persists after performing the suggestions in this article, contact technical support.  For help, see:

• WBX162 - How Do I Contact Webex Customer Services or Technical Support?