What is the Basic Information That Needs to be Gathered for Latency Troubleshooting?

What is the basic information that needs to be gathered for latency troubleshooting?

Solution:

When reporting a latency issue, it is important to capture the information below:

Internet Service Provider - The ISP which you use to connect to the Internet. (Example: Comcast, AT&T, Surewest, etc)
What type of connection is being used. (Example: T1, Cable, DSL, etc)
Location - Your physical location. (Example: Sacramento, CA)
Traceroute:
- How To Do a Traceroute in Windows:
  1. Do one of the following:
  - On Windows 7: Go to the Start menu, then type cmd into the Start Search or Search programs and files field and press enter.
  - On Windows 10: Type cmd in the Type here to search field on the taskbar, then press the enter key.
  1. Type the following command in the Command Prompt: tracert [sitename].webex.com (Example: tracert abc.webex.com).
  2. Press Enter.
    
    You will see a series of numerical rows or may see rows full of asterisks (*) after the trace is complete.
  3. Copy the content from the Command Prompt:
    1. In the top left corner of the Command Prompt window click the MS DOS (it is usually displayed as C:\) icon.
    2. Select Edit > Select All.
    3. Click on the MS Dos icon again, then select Edit > Copy.
    4. Open Microsoft Notepad or Word, then select Edit > Paste.
    5. Save the file.
Speedtest results from a site such as http://www.speedtest.net

After gathering the information above, contact Webex Technical Support for further assistance, see: