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Note:
If the host experiencing the issue is using Webex Desktop App, have the user re-enter their user account password in the Webex Settings section of Webex Desktop App.


Cause:
This issue will occur for the following reasons:

• The host has attempted to log in with an incorrect password too many times. (The account lockout policy varies by site and can be viewed/modified in Site Administration)
• Webex Desktop App is storing the incorrect host account password.

Solution:
Site Administrators only - If you are not a Site Administrator, you must contact your company's Webex Site Administrators for help, see: Contact Your Webex Site Administrator.

Note: In Webex Business Suite (WBS) 31.7 and later, locked host accounts are shown on the site admin home page:



Click on the Locked account text to open a list of locked host accounts.
To unlock a host account:

1. Log in to your Webex Site Administration page. (Example: SITENAME.Webex.com/admin.php)
2. Click the Users or User Management link on the left side of the page.
3. Enter search criteria for the user into the Username: or Email: field, then click the Search button.
4. Click the name link of the account you would like to unlock.
5. In the Privileges: > Security: section, uncheck the Account locked out box.
6. Scroll to the bottom of the page, then click the Update button.

If you are a Site Administrator for your company and are locked out of your account, contact your Cisco Account representative or Cisco Support.