Cause:

This issue may potentially occur if the user is in a locked down environment and doesn't have permission to install software.

Solution:

To troubleshoot the issue:

1. Uninstall the current version of Productivity Tools, see: How Do I Uninstall Webex Productivity Tools?
2. Download and install the latest version of Productivity Tools from your Webex site, see: Install and Set Up Webex Productivity Tools for Windows
   • Note: Contact your IT department if you do not have permission to install software.

If the issue persists, contact Webex Technical Support. For help see: How Do I Contact Webex Customer Services or Technical Support?.