Unable to add users for the Online Webex account in Control Hub

Unable to assign the license to the users for the Online Webex account

Error: "Account Error! We were unable to load information for your account. Please try refreshing."

Limitations for Online Webex account

Known Issues and limitations for Online Webex account:

Scenario 1:

Issue: Administrators cannot add users in the Control Hub for the Online Webex account.
Symptom: User gets an error: "Account Error! We were unable to load information for your account. Please try refreshing." after selecting Manage users in Control Hub.

Workaround: Only a billing contact administrator can add/manage users.

Scenario 2:

Issue: Administrators will not be able to add users if they do not have additional licenses.

Symptom: The administrator is redirected to the Webex site to purchase a supplemental license while adding users.

Workaround: The administrator has to buy an additional user license.

Note: You cannot add a user unless you have an available license.

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