Unable to add users for the Online Webex account in Control Hub
Unable to assign the license to the users for the Online Webex account
Error: "Account Error! We were unable to load information for your account. Please try refreshing."
Limitations for Online Webex account
Known Issues and limitations for Online Webex account:
Issue: Administrators cannot add users in the Control Hub for the Online Webex account.
Symptom: User gets an error: "Account Error! We were unable to load information for your account. Please try refreshing." after selecting Manage users in Control Hub.
Note: Email contact which was used while purchasing the Webex online subscription will be the Billing contact administrator for that particular Webex Site.
Issue: Administrators will not be able to add users if they do not have additional licenses.
Symptom: The administrator is redirected to the Webex site to purchase a supplemental license while adding users.
Workaround: The administrator has to buy an additional user license.
Note: You cannot add a user unless you have an available license.