Thanks for your feedback.

ISSUE
Users attempting to start or join a Webex meeting using the Microsoft Edge browser on Windows 10 may encounter the following error message: Setup was Unsuccessful. Please try again. Error [23].

RESOLUTION

Workaround 1
Join the Meeting Using the Temporary Application Method

1. Navigate to the Webex meeting invitation email or calendar appointment.
2. Click on the meeting link provided.
3. When prompted, select the option to join the meeting using the temporary application.
4. Follow the on-screen instructions to download and run the temporary application.
5. Enter the meeting.

Workaround 2
Use an Alternative Browser

1. Open Mozilla Firefox (32-bit version) or Google Chrome on your Windows 10 device.
2. Navigate to the Webex meeting invitation email or calendar appointment.
3. Click on the meeting link provided in the invitation.
4. The Webex service should initiate the setup process using the browser's compatible method (without relying on Active-X).
5. Follow the on-screen prompts to start or join the Webex meeting.

CAUSE

• Microsoft Edge, introduced with Windows 10 on July 29, 2015, does not support Active-X controls, which some Webex services require to start or join a meeting.
• The Webex meeting setup process relies on Active-X for specific versions, which is incompatible with Microsoft Edge.

ADDITIONAL NOTES

• Users should use the latest version of Mozilla Firefox or Google Chrome for the best meeting experience.
• If you continue to experience issues, check for browser updates or Webex service updates that may address compatibility issues.

Please feel free to contact technical support for further assistance. Please provide details about your operating system, browser version, and any error messages or codes you have received.