Create an audio file

To create an audio file:
1

Sign in to Control Hub.

2

Choose Services Contact Center.

3

From the Contact Center navigation pane, choose Customer Experience > Audio files.

The Prompts tab is open by default.

4

Click Create Audio file.

5

Configure the following settings:

  1. Name—The name gets auto-filled after you upload an audio file.

  2. Description—Enter a description for the audio prompt.

  3. Audio File—Upload an audio file. Contact center supports only wave (.wav) file format.

6

Click Create to create the audio file.

Edit or delete an audio prompt

1

Sign in to Control Hub.

2

Select Services > Contact Center.

3

From the Contact Center navigation pane, select Customer Experience > Audio Prompt.

4

Click the audio prompt that you want to edit or delete.

5

Replace the existing audio file with the new one to update an audio.

6

Click Save to update the audio prompt.

7

Click Reference list under Referenced by section to view the list of queues that has used this Audio Prompt.

8

Click delete icon on the top right side to delete the audio prompt.

The system does not support updating currently used audio files.