Audio prompts are pre-recorded audio messages or instructions that are played to callers during their interaction with the contact center. You can use these prompts guide and inform callers.
Create an audio prompt
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Sign in to Control Hub. |
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| 2 |
Select Services Contact Center. |
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From the Contact Center navigation pane, select Customer Experience > Audio Prompts. |
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Click Create Audio Prompt. |
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Configure the following settings:
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| 6 |
Click Create to create the audio prompt. |
Edit or delete an audio prompt
| 1 |
Sign in to Control Hub. |
| 2 |
Select . |
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From the Contact Center navigation pane, select . |
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Click the audio prompt that you want to edit or delete. |
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Replace the existing audio file with the new one to update an audio. |
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Click Save to update the audio prompt. |
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Click Reference list under Referenced by section to view the list of queues that has used this Audio Prompt. |
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Click delete icon on the top right side to delete the audio prompt. |
