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Manage Cisco Webex Support Session Forms in Cisco Webex Control Hub
Site administrators can customize the forms that Webex Support uses to ask for feedback.
Webex Support Session Forms
Before and after sessions, site administrators can have Webex Support ask users to provide information:
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Pre-Session forms that customers can use before joining sessions to provide contact information or to ask questions.
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Post-Session forms that customers can use when leaving sessions to provide comments about the service.
Customize Items on the Pre-Session and Post-Session Forms
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From the customer view in https://admin.webex.com, go to Services, and under Meeting, select Sites. |
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Choose the Webex site to change the settings for, and select Configure Site. |
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Under Webex Support, select Forms. |
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Choose whether you want to customize a Pre-Session or Post-Session form. |
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Check the box in the first column for each item you want to appear on the form, and then check the box in the second column for each item you want to require that participants complete. |
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To add a new item to the form, click Add New. |
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To add a text box where users can enter information: |
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To add a check box that users can use to select one or more options: |
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To add an option box that users can use to select a single option: |
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To add a drop-down list that users can use to select a single option: |
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To change the order of the items on the list, from the specific form's page: |
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Back on the form's page, click Save. |
Embed the Pre-Session Form
Use this procedure to generate HTML code that can be used to embed the Pre-Session form to a web page or button that links to it.
Site administrators can choose from several types of buttons that users select to display the Pre-Session form.
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From the customer view in https://admin.webex.com, go to Services, and under Meeting, select Sites. |
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Choose the Webex site to change the settings for, and click Configure Site. |
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Under Webex Support, select Forms. |
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Select Pre-Session and go to the Embed Form tab. |
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Select one of the following:
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When creating a button, select the type of button in the Default Buttons section. |
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Select Generate HTML to display the HTML code in the text box. |
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Select Preview to show the Pre-Session form or the selected button. |
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Click Go Back and then click Save.
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