Sign in and out of the hunt group

Sign in to your hunt group to receive calls to the hunt group.

When you are not available to take calls, sign out of your hunt group to stop receiving calls from it. You can still receive calls placed directly to you.

The hunt group setting applies to all lines.

Before you begin

Your administrator has configured your hunt group.

1

Do one of the following actions to sign in to the hunt group:

  • Select HG in.

  • For 9841, 9851, and 9861 phones Press Hunt group the icon for Hunt group in if your administrator has configured the hunt group PLK.

    for 9871 Tap the Hunt group the icon for Hunt group in toggle.

2

Do one of the following actions to sign out of the hunt group:

  • Select HG out.

  • For 9841, 9851, and 9861 phones Press Hunt group the icon for Hunt group out if your administrator has configured the hunt group PLK.

    for 9871 Tap the Hunt group the icon for Hunt group out toggle.

The color of the hunt group button varies between phone models.

Answer a call for your hunt group

Hunt groups allow organizations that receive many incoming calls to share the call load. Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls. Sign out of the group when you aren't available to answer hunt group calls on your phone.

Depending on how hunt groups are configured, you may see the following information displayed on your phone screen:

  • Caller ID (If configured)
  • The line that receives the hunt group call
  • The directory number of the hunt group
  • The hunt group pilot number

Before you begin

You must sign in to the hunt group to receive hunt group calls.

When a hunt group call rings on your phone, select Answer.

You can't decline the hunt group call. If you want to silence the ringer, select Ignore.

View the call queue in a hunt group

You can use the Queue status PLK to check the status of the hunt group queue. The queue status provides the following information:

  • The phone number used by the hunt group
  • Counts of queued callers on each hunt group queue
  • Longest waiting time (Unavailable when there are no calls in the queue.)

Before you begin

Your administrator has configured the hunt group feature and the Queue status PLK on your phone.

1

Select Queue status.

2

Select Update to refresh the statistics.

3

Select Exit to close the screen.