You can move users across locations using:

Move non-Calling users

You can move users who don't have a Calling license to any location including the calling location, but they won’t have a Calling license. The user's existing access to messages and other settings is retained.

1

Sign in to Control Hub, and under Management, click Users.

2

Do one of the following to move the user:

  • Click the icon in the respective user row and choose Move User. Choose a location from the drop-down and click Move.

    Or

  • Choose a user. Go to Summary > User details, choose a location from the Location drop-down, and click Save.

Move Calling users

You can move users who have a Calling license to another calling location without removing the Webex Calling entitlement. The user's existing access to voicemail, messages, and other call settings is retained.

Before you begin

  • You can only move extension-only users.

  • You can only move users to a calling location.

  • You can only move one user at a time.

  • You can’t move users who are assigned with PSTN number, fax number, and alternate number.

  • You can't move users who are in the DECT network, and Hot-desking or Hoteling active sessions.

  • You can't move users who are assigned with ATA, DECT, Webex Go, and customer-managed devices.

1

Sign in to Control Hub, and under Management, click Users.

2

Do one of the following to move the user:

  • Click the icon in the respective user row and choose Move User. Choose a location from the drop-down.

    Or

  • Choose a user. Go to Summary > User details and choose a location from the Location drop-down.


 

Only the calling location is displayed to choose from the Location drop-down.

3

To assign a new extension, uncheck Keep current extension and enter a new extension.

By default, the Keep current extension check box is checked to move the user with their current extension.

4

Click Validate.


 

If there are any issues in moving the user, the relevant details are shown. Fix those issues and then move the user.

If there are any changes expected to occur after the moving the user, the relevant details are shown.
5

Read the disclaimer and check the confirmation box.
6

Click Move.

The move process starts and can be viewed in Task Manager.

Impacts

After you move the Calling user to a new location, the following changes occur. You can update the changes based on the new location.

Features

  • Location-based feature schedules get removed.

  • If the current location has a different recording service than the new location, the recording of the user may be lost.

  • The user gets removed from the location-based groups such as Call Park group and Call Pickup.

  • If a user uses any location-based settings for features such as ECBN, Caller ID, and Incoming and outgoing call permissions, those features inherit the settings from the new location.

  • If the user is a member of non-location based groups such as Call Queue, Hunt Group, Paging Group, or Auto Attendant, they get retained.

Organization, user, and location-level settings

  • All the organization and user-level settings are retained.

  • All the location-level settings inherit the new location settings.

Devices

  • Devices associated with the user should be reset.

  • Webex Go devices should be re-onboarded.

  • If a user tries to make calls directly from their call history, the calls may not go through.

Webex App

  • If a user tries to make calls directly from their call history, the calls may not go through.