You can seamlessly move users, both those with and without a Calling license, from one location to another without impacting their access to the existing services.
You can move users across locations using:
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Public APIs. Refer Webex for Developers.
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Control Hub. See the following sections.
Move non-Calling users
You can move users who don't have a Calling license to any location including the calling location, but they won’t have a Calling license. The user's existing access to messages and other settings is retained.
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Sign in to Control Hub, and under Management, click Users. |
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Do one of the following to move the user:
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Move Calling users
Before you begin
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You can only move extension-only users.
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You can only move users to a calling location.
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You can only move one user at a time.
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You can’t move users who are assigned with PSTN number, fax number, and alternate number.
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You can't move users who are in the DECT network, and Hot-desking or Hoteling active sessions.
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You can't move users who are assigned with ATA, DECT, Webex Go, and customer-managed devices.
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Sign in to Control Hub, and under Management, click Users. |
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Do one of the following to move the user:
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To assign a new extension, uncheck Keep current extension and enter a new extension. By default, the Keep current extension check box is checked to move the user with their current extension. ![]() |
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Click Validate.
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Read the disclaimer and check the confirmation box. |
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Click Move. The move process starts and can be viewed in Task Manager. |
Impacts
After you move the Calling user to a new location, the following changes occur. You can update the changes based on the new location.
Features
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Location-based feature schedules get removed.
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If the current location has a different recording service than the new location, the recording of the user may be lost.
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The user gets removed from the location-based groups such as Call Park group and Call Pickup.
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If a user uses any location-based settings for features such as ECBN, Caller ID, and Incoming and outgoing call permissions, those features inherit the settings from the new location.
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If the user is a member of non-location based groups such as Call Queue, Hunt Group, Paging Group, or Auto Attendant, they get retained.
Organization, user, and location-level settings
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All the organization and user-level settings are retained.
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All the location-level settings inherit the new location settings.
Devices
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Devices associated with the user should be reset.
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Webex Go devices should be re-onboarded.
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If a user tries to make calls directly from their call history, the calls may not go through.
Webex App
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If a user tries to make calls directly from their call history, the calls may not go through.