You can move users across locations using:

  • Public APIs—Use these APIs to move a single user or several users in bulk. Refer to the Webex for Developers for details.

  • Control Hub—Use this method to move a single user. See the following sections.

Move non-Calling users

You can move users who don't have a Calling license to any location including the calling location, but they won’t have a Calling license. The user's existing access to messages and other settings is retained.

1

Sign in to Control Hub, and under Management, click Users.

2

Do one of the following to move the user:

  • Click the icon in the respective user row and choose Move User. Choose a location from the drop-down and click Move.

    Or

  • Choose a user. Go to Summary > User details, choose a location from the Location drop-down, and click Save.

Move Calling users

You can move users who have a Calling license to another calling location without removing the Webex Calling entitlement. This move retains a user's existing access to voicemail, messages, and other call settings.

Before you begin

  • You can move extension-only users, and users assigned with phone numbers.

  • You can only move users to a calling location.

  • You can only move one user at a time.

  • You can’t move users assigned with a fax number, charge number, and alternate number.

  • You can't move users who are in the DECT network, and Hot-desking or Hoteling active sessions.

  • You can't move users assigned with ATA, DECT, and customer-managed devices.

1

Sign in to Control Hub, and under Management, click Users.

2

Do one of the following to move the user:

  • Click the icon in the respective user row and choose Move User. Choose a location from the drop-down.

    Or

  • Choose a user. Go to Summary > User details and choose a location from the Location drop-down.

Only the calling location displays while choosing from the Location drop-down.

3

To assign a new extension, uncheck Keep current extension and enter a new extension.

By default, the Keep current extension check box is selected to move the user with their current extension.

4

To use the current number, check Keep current phone number. Click Next.

Read these pointers, if you choose to move the same number to a different location:

  • You can retain the extension, if the extension doesn’t exist in the new location.

  • You can retain the telephone number (TN), if the existing and the new PSTN is of the same type and carrier.

  • Locations are in the same country.

  • The alternate numbers​ and fax numbers are unassigned during the move.

  • The phone number of the user is the same as the calling line ID of the location.

  • Ensure that the existing TN isn’t the main number or the emergency call-back number (ECBN) of the current location.

  • If the TN is part of a block, you can’t move the number to a new location.

  • The user move is blocked when locations are in different zones. This condition applies to users in the India region.

5

To assign a new number, uncheck Keep current phone number and enter a number.

Select at least one primary number for the new location.

6

You can choose Remove number or Remove extension respectively and assign a different number.

This option isn't supported for users who have an associated ESim device.
7

Click Validate.

If there are any issues in moving the user, the relevant details are displayed. Fix those issues and then move the user.

If there are any changes expected to occur after moving the user, the relevant details display.

8

Read the disclaimer and check the confirmation box.

9

Click Move.

The moving process starts and you can view in Task Manager.

Impacts

After you move the Calling user to a new location, the following changes occur. You can update the changes based on the new location.

Features

  • Location-based feature schedules get removed.

  • If the current location has a different recording service than the new location, the recording of the user may be lost.

  • The user gets removed from the location-based groups such as Call Park group and Call Pickup.

  • If a user uses any location-based settings for features such as ECBN, Caller ID, and Incoming and outgoing call permissions, those features inherit the settings from the new location.

  • If the user is a member of nonlocation based groups such as Call Queue, Hunt Group, Paging Group, or Auto Attendant, they get retained.

Organization, user, and location-level settings

  • All the organization and user-level settings are retained.

  • All the location-level settings inherit the new location settings.

Devices

  • Reset the devices associated with the user.

Webex App

  • If a user tries to make calls directly from their call history, the call may not go through.