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Feedback?View service details and configure auto-purge settings for Webex Contact Center..
View Service Details
The Service Details section describes the platform level details that a tenant uses, which includes the Webex Contact Center platform, digital channel, voice channel, and telephony options that are enabled.
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Sign in to your customer organization using Control Hub. |
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Navigate to Contact Center > Settings > General. |
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In the Service Details section, you can view the following details:
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Configure Auto-Purge Inactive Configurations
Webex Contact Center allows administrators to permanently delete configuration objects that have been marked inactive. This helps customers remove unwanted configurations, keep a lightweight configuration footprint, and improve application performance. Once you have marked an object as inactive, they can be periodically deleted by enabling the autopurge feature on Control Hub.
You can permanently delete the following inactive configuration object types:
- User Profiles
- Desktop Profiles
- Work Types
- Auxiliary Codes
- Threshold Rules
- Skill Profile
- Teams
- Sites
- Entry Points
- Outdial Entry Points
- Queues
- Outdial Queues
- Desktop Layouts
- Global Variables
- Multimedia Profiles
- Skill Definitions
| 1 |
Sign in to your customer organization using Control Hub. |
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Navigate to Contact Center > Settings > General. |
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In the Auto-Purge Inactive Configurations section, enable the toggle for Enable Auto-Purge. |
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In the drop-down list, select the number of months beyond which inactive objects will be autopurged. This value must be between 1– 12 months. |
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Click Save. A message appears that the configurations have been saved. Inactive object will be cleaned up based upon the purge duration selected. |
