View Service details

The Service Details section describes the platform level details that a tenant uses, which includes the Webex Contact Center platform, digital channel, voice channel, and telephony options that are enabled.

1

Sign in to your customer organization using Control Hub.

2

Navigate to Contact Center > Settings > General.

3

In the Service Details section, you can view the following details:

  • Country of operation

  • Platform details

  • Digital channel

  • Voice channel

  • Telephony

Configure auto-purge of inactive entities

Webex Contact Center allows administrators to permanently delete configuration objects that have been marked inactive. This helps customers remove unwanted configurations, keep a lightweight configuration footprint, and improve application performance. Once you have marked an object as inactive, they can be periodically deleted by enabling the autopurge feature on Control Hub.

1

Sign in to your customer organization using Control Hub.

2

Navigate to Contact Center > Settings > General.

3

In the Auto-Purge Inactive Configurations section, enable the toggle for Enable Auto-Purge.

4

In the drop-down list, select the number of months beyond which inactive objects will be autopurged. This value must be between 1– 12 months.

5

Click Save. A message appears that the configurations have been saved. Inactive object will be cleaned up based upon the purge duration selected.