You can use this article to set up general settings for Webex Contact Center.
The Service Details section describes the platform level details that a tenant uses, which includes the Webex Contact Center platform, digital channel, voice channel, and telephony options that are enabled.
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Sign in to your customer organization using Control Hub. |
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Navigate to Contact Center > Settings > General. |
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In the Service Details section, you can view the following details:
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Webex Contact Center allows administrators to permanently delete configuration objects that have been marked inactive. This helps customers remove unwanted configurations, keep a lightweight configuration footprint, and improve application performance. Once you have marked an object as inactive, they can be periodically deleted by enabling the autopurge feature on Control Hub.
| 1 |
Sign in to your customer organization using Control Hub. |
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Navigate to Contact Center > Settings > General. |
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In the Auto-Purge Inactive Configurations section, enable the toggle for Enable Auto-Purge. |
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In the drop-down list, select the number of months beyond which inactive objects will be autopurged. This value must be between 1– 12 months. |
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Click Save. A message appears that the configurations have been saved. Inactive object will be cleaned up based upon the purge duration selected. |
