Services setup wizard

1

After a contact center trial or subscription starts, access the Services setup wizard to configure the contact center tenant using the Control Hub URL https://admin.webex.com/.

The wizard appears each time a partner or customer administrator accesses the Control Hub, until the setup is completed successfully.

2

On the Summary page, review the contact center license information and click Setup now.

3

On the Calling Setup page, review the SIP address name of your organization and click Next.

4

On the Contact Center Settings page, do the following:

  1. Choose the country of operation from the Country or region drop-down list and click Save.

    By default, the country of operation is same as the country that is chosen in the Order Mapping wizard.

    Webex Contact Center creates the tenant in the appropriate data center based on the country of operation. For the list of countries and the corresponding data center mapping, see the article Data Locality in Webex Contact Center .


     

    If an incompatible location message appears after you click Save, contact Cisco Solution Assurance for support.

  2. On the Confirm Country of Operation pop over, click Confirm.


     

    You can't change the country of operation for Webex Contact Center after you click confirm.

  3. In the Setup your Contact Center Tenant Timezone section, from the Timezone drop-down list, choose a time zone.


     

    By default, Webex Contact Center selects a timezone based on the region that your contact center operates from.

  4. In the Webex Contact Center Platform section, choose a contact center platform.


     

    Based on the country of operation you choose, one or more Webex Contact Center platform options are available.

  5. In the Webex Contact Center Telephony section, based on the platform you choose, select the applicable telephony option and click Next. See the table below for the telephony options available for various platforms.


     

    If you order the Cisco PSTN for Contact Center add-on (only for the United States of America), Webex Contact Center automatically applies the telephony option. This option isn't applicable for a trial tenant.

The following table summarizes the platform and telephony options applicable for each country of operation:

#

Region

Telephony Type/Integration method

1North America (all supported countries)

  • Webex Calling-based agents and PSTN via Webex Calling (with active subscription)

  • Support for external and third-party telephony via Webex Calling PSTN services**

  • Support for external and third-party telephony environments using VPOP*

2 EMEA (All), LATAM (All), APJC (All)

  • Webex Calling-based agents and PSTN via Webex Calling (with active subscription)

  • Support for external and third-party telephony via Webex Calling PSTN services**

  • Support for external and third-party telephony environments using VPOP*

3Gulf region (Turkey, Jordan, Bahrain, Kuwait, Oman)

  • Webex Calling-based agents and PSTN via Webex Calling (with active subscription)

  • Support for external and third-party telephony via Webex Calling PSTN services**

* VPOP is a legacy option. It is not recommended for new customers

** added in Cisco Commerce Workspace at the time of ordering (offered free of cost)

For more information on telephony integrations, see https://help.webex.com/en-us/article/2dputx/Set-up-voice-channel-for-Webex-Contact-Center.

5

On the Review page, review the details of the subscription and click Submit. To change the service configuration options, click Go back and edit.

6

To download the summary of the order, click Download Order Summary.

7

Click Close.


 

After the Services Setup wizard completes, the Contact Center service is available in the customer organization.

What to do next

After the contact center setup is successful for your organization, navigate to Contact Center > Settings > General and review the Webex Contact Center Platform Details field on Control Hub.