1

After a contact center trial or subscription starts, access the Services Setup wizard to configure the contact center tenant using the Control Hub URL https://admin.webex.com/.

The wizard appears each time a partner or customer administrator accesses the Control Hub, until the setup is completed successfully.

2

On the Summary page, review the contact center license information and click Set up now.

3

On the Calling Setup page, review the SIP address name of your organization and click Next.

4

On the Contact Center Settings page, do the following:

  1. Choose the country of operation from the Country or region drop-down list and click Save.

    By default, the country of operation is the same as the country that was chosen in the Order Mapping wizard.

    Webex Contact Center creates the tenant in the appropriate data center based on the country of operation. For the list of countries and the corresponding data center mapping, see the article Data Locality in Webex Contact Center.


     

    If an incompatible location message appears after you click save, contact Cisco Solution Assurance for support.

  2. Click Confirm.


     

    You can't change the country of operation for Webex Contact Center after you click confirm.

One or more Webex Contact Center platform options are available based on the country of operation you choose. For subscription orders, choose the default platform unless instructed otherwise by the Cisco Solution Assurance contact.

After you choose the platform, you can choose the telephony and digital channel options.

If you ordered the Cisco PSTN for Contact Center add-on (only for the United States of America), Webex Contact Center automatically applies the telephony option. This option is not applicable for a trial tenant.

The following table summarizes the platform and telephony options applicable for each country of operation:

#

Region

Country of Operation

Platform Options

Webex Contact Center Telephony Option

1

North America

United States of America

Default Platform: Click this option for subscription orders.

  • Webex Contact Center PSTN (if ordered)

  • Voice POP Bridge

  • Webex Calling

Controlled GA: Click this option to provision the new digital channels. Choose this option only if instructed by your Cisco Solution Assurance contact.
  • Webex Contact Center PSTN (if ordered)

  • Voice POP Bridge

  • Webex Calling

Exception Platform: Click this option only if instructed by your Cisco Solution Assurance contact.

  • Voice POP

  • Webex Contact Center PSTN (if ordered)

Canada

Default Platform: Click this option for subscription orders.

Voice POP

Controlled GA: For trials only.

  • Voice POP Bridge

  • Webex Calling

2 LATAM

Default Platform: Click this option for subscription orders.

  • Voice POP Bridge

  • Webex Calling

3 EMEAR All countries Default Platform: Click this option for subscription orders.
  • Voice POP Bridge

  • Webex Calling

Exception Platform: Click this option only if instructed by your Cisco Solution Assurance contact.

Voice POP

4

APJC

All countries

Default Platform: Click this option for subscription orders.

  • Voice POP Bridge

  • Webex Calling

Controlled GA: Click this option to provision the new digital channels. Choose this option only if instructed by your Cisco Solution Assurance contact.

  • Voice POP Bridge

  • Webex Calling

Exception Platform: Click this option only if instructed by your Cisco Solution Assurance contact.

Voice POP

5

On the Review page, review the details of the subscription and click Submit. To change the service configuration options, click Go back and edit.

6

To download the summary of the order, click Download Order Summary.

7

Click Close.

What to do next

After the contact center setup is successful for your organization, navigate to Contact Center > Settings > General and review the Webex Contact Center Platform Details field on Control Hub.