1

After a contact center trial or subscription starts, access the Services setup wizard to configure the contact center tenant using the Control Hub URL https://admin.webex.com/.

The wizard appears each time a partner or customer administrator accesses the Control Hub, until the setup is completed successfully.

2

On the Summary page, review the contact center license information and click Setup now.

3

On the Calling Setup page, review the SIP address name of your organization and click Next.

4

On the Contact Center Settings page, do the following:

  1. Choose the country of operation from the Country or region drop-down list and click Save.

    By default, the country of operation is same as the country that is chosen in the Order Mapping wizard.

    Webex Contact Center creates the tenant in the appropriate data center based on the country of operation. For the list of countries and the corresponding data center mapping, see the article Data Locality in Webex Contact Center .


     

    If an incompatible location message appears after you click Save, contact Cisco Solution Assurance for support.

  2. On the Confirm Country of Operation pop over, click Confirm.


     

    You can't change the country of operation for Webex Contact Center after you click confirm.

  3. In the Setup your Contact Center Tenant Timezone section, from the Timezone drop-down list, choose a time zone.


     

    By default, Webex Contact Center selects a timezone based on the region that your contact center operates from.

  4. In the Webex Contact Center Platform section, choose a contact center platform.


     

    Based on the country of operation you choose, one or more Webex Contact Center platform options are available. For subscription orders, choose Classic unless instructed otherwise by the Cisco Solution Assurance contact.

  5. In the Webex Contact Center Telephony section, based on the platform you choose, select the applicable telephony option and click Next. See the table below for the telephony options available for various platforms.


     

    If you order the Cisco PSTN for Contact Center add-on (only for the United States of America), Webex Contact Center automatically applies the telephony option. This option isn't applicable for a trial tenant.

The following table summarizes the platform and telephony options applicable for each country of operation:

#

Region

Country of Operation

Platform Options

Webex Contact Center Telephony Option

1

 North America

United States of America

Classic (Webex Contact Center): This option is provided for legacy support only. Click this option if advised by your Cisco Solution Assurance contact.

  • Webex Contact Center PSTN (if ordered)

  • Voice POP Bridge

  • Webex Calling
Next Generation (Webex Contact Center): Click this option for subscription orders.

  • Webex Contact Center PSTN (if ordered)

  • Voice POP
Canada

Next Generation (Webex Contact Center): Click this option for subscription orders.

  • Voice POP Bridge

  • Webex Calling
2 LATAM

Classic (Webex Contact Center): Click this option for subscription orders.

  • Voice POP Bridge

  • Webex Calling
3 EMEAR All countries

Classic (Webex Contact Center): This option is provided for legacy support only. Click this option if advised by your Cisco Solution Assurance contact.

  • Voice POP Bridge

  • Webex Calling

Next Generation (Webex Contact Center): Click this option for subscription orders.

Voice POP

4

APJC

All countries

Classic (Webex Contact Center): This option is provided for legacy support only. Click this option if advised by your Cisco Solution Assurance contact.

  • Voice POP Bridge

  • Webex Calling

Next Generation (Webex Contact Center): Click this option for subscription orders.

  • Voice POP

  • Webex Calling
5

On the Review page, review the details of the subscription and click Submit. To change the service configuration options, click Go back and edit.

6

To download the summary of the order, click Download Order Summary.

7

Click Close.


 

After the Services Setup wizard completes, the Contact Center service is available in the customer organization.

What to do next

After the contact center setup is successful for your organization, navigate to Contact Center > Settings > General and review the Webex Contact Center Platform Details field on Control Hub.