Configure Advanced Branding Customizations

Partner administrators can use Advanced Branding Customizations to customize how Webex App looks for the customer organizations that they manage. Partner administrators can customize the following settings to ensure that Webex App reflects their company brand and identity:

• Company logos

• Unique Color Schemes for Light mode or Dark mode

• Customized Support URLs

By default, partner-level branding gets applied to all customer organizations that the partner manages. Partners can also specify whether customer administrators can override their settings for their own organization.

Advanced Branding settings can be applied in the following contexts, with each context setting branding for different groups of users:

• Partner Organization only—Applies only to users in partner organization (the organization titled "My Organization" in Partner Hub).

• Partner-level Branding (all customers)—Sets default branding for all customers that inherit the partner's branding.

• Partner-defined Branding (for single customer)—If needed, sets branding for a single customer. Overrides partner-level defaults.

• Customer Branding—Customer administrators can override Partner Branding only if the partner administrator enables this option.

Recommended configuration order

Following is the recommended order for applying branding to customer organizations:

1. Partner-defined Branding (for single customer)—If you want to define unique settings for a single customer organization, configure branding for that customer before you set partner-level defaults.

2. Partner-level Branding (all customers)—Configure partner-level branding that applies as default branding for all customer organizations.

3. Customer Branding—If partner administrator enables the override option, customer administrators can apply branding to their own organization, overriding partner settings.

Branding for the partner’s own organization is applied separately from settings for customer organizations and does not need to follow this order.

As partner administrator, you must decide whether you want customer administrators to be able to override your Branding settings and add their own logos and colors. The following conditions apply:

• By default, customer organizations inherit partner-level Branding as the default branding settings.

• Once unique Branding settings are applied to a specific customer organization (whether by a customer administrator or by a partner administrator), the relationship is broken. Any further edits to partner-level branding have no effect on branding settings for the customer organization.

• To reset a customer organization’s branding to partner-level branding defaults, a partner administrator or customer administrator must open the Advanced Branding settings for that customer organization and click Reset to default branding.

The following table outlines the level of access partner administrators and customer organization administrators have to edit or view Branding settings. There are three levels of access: Editable, Read Only, and Not visible (cannot read or edit settings).

For customer organization administrators, edit access depends on whether the partner administrator gives that customer organization the ability to override Partner Branding. The following settings determine whether the override is enabled:

• Enable all customers to use their own logo and color—Configured by partner administrator in partner-level Branding settings. When enabled, customer administrators at all customer organizations that inherit the partner-level Branding defaults can override the partner settings. By default, this setting applies to all customer organizations the partner manages unless a unique Branding configuration is applied to that specific organization).

  This setting exists separately for Basic and Advanced Customization. The Basic setting applies only to customer organizations that are assigned Basic Branding while the Advanced setting applies only to customer organizations that are assigned Advanced Customization.

• Enable this customer to use their own logo and color—Configured by partner administrator in Branding settings for a specific customer organization. When this option is checked, customer administrators for this customer organization can override the partner-defined setting.

List of Partner Brandable Controls

Branding Conflicts

If a branding conflict exists, we display only the Cisco branding in the Webex App. Branding conflicts occur when two partners, both of whom have branding set up, deliver non-conflicting services to the same customer organization. For example, one partner assigns Webex Calling to a customer organization while a different partner assigns Webex for BroadWorks services to the same customer organization. Either partner can open a TAC case in order to determine which partner branding applies. Also note that if only one of the two partners has configured branding, then no branding conflict exists.

The following articles are related to the Branding configuration in this article:

• Emergency Call Disclaimer—Partner administrators can use this article to configure the Emergency Call Disclaimer.

• Add Your Company Branding to Webex—Customer administrators can use this article to configure Branding for their own customer organizations. The partner administrator must have enabled this option for the customer administrator. Otherwise, the customer administrator cannot override partner branding defaults.