The Wholesale RTM solution offers four calling and collaboration packages for your end users.

• Common Area—The Common Area package supports basic calling features. It is intended for simple endpoints like hallway phones, door phones, and simple retail stations. The Common Area package includes features like Call Forward, BLF, Transfer, Call Waiting, and T.38 Fax. More advanced calling features, as well as Webex Clients, Messaging, and Meetings are part of higher value packages.

• Standard Calling — The Standard Calling package is designed for users who require basic calling capabilities on a single device, such as a hard phone or softphone. This includes the same features as the Enhanced Calling package, with the exception of Webex Calling Call Queue, Call Recording, Virtual Lines, and Shared Call Appearance.

• Enhanced Calling—This calling-only package includes a subset of the calling features that are associated with Webex Calling with the option of the Webex App softphone or a choice of devices. It does not include the Meetings and Messaging functionality and offers a calling focused package for customers looking for a simple voice solution.

• Webex Calling—The Webex Calling package includes advanced calling features, as well as the Webex Client, Webex Messaging, and a "basic" meetings capability. This package is intended for all professional users of the platform. In addition to the features in Common Area, calling features include, but are not limited to, Hunting, Voicemail, Visual Voicemail, Shared Call Appearance, Privacy, N-way Calling, Executive/executive assistant, and many more. Webex Calling also includes use of all the Webex Clients for Desktop and Mobile OSes, Webex Messaging functions including Spaces and File Sharing.

• Webex Suite—Webex Suite is the most feature rich package that includes all capabilities of the Webex Calling package, all user and groups services, Webex messaging, and the full Webex Meetings product for up to 1000 participants. This package will appeal to the senior/professional level within the company with heavy calling and large meeting requirements.

• Webex Calling Customer Assist—Customer Assist includes all the Webex Calling professional capabilities and some additional key features accessible through the Webex App for both agents and supervisors. The features like screen pop, supervisor experience in Webex App, and real-time and historical agent and queue view make the Customer Assist distinct from the Webex Calling Call Queue.

  For more information, see Webex Calling Customer Assist.

• Webex Meetings—The Webex Meetings package is a standalone meetings package that includes Webex Messaging, and Webex Meetings for up to 1000 participants. This package does not include a calling seat. It is intended for those users who only want a meetings and messaging capability that is not associated with their calling behavior.

• Webex Attendant Console—The Webex Attendant Console, developed in partnership with Imagicle, is a next-generation client designed for front-office and reception personnel. Administrators can configure users as telephone attendants to screen and direct incoming calls to designated individuals within the organization.

• Cisco Calling Plan—The Cisco Calling Plan provides a bundled solution that simplifies the cloud calling experience, offering seamless PSTN ordering.

Unlike the Webex Calling Flex offer, with the Wholesale RTM solution, Cisco does not impose any specific pricing and terms on the end-customers, these are up to each service provider to implement as they see fit based on their own business model.

User Hub Access Rules for Wholesale Customers with Flex Licenses

The User Hub is the portal where customer administrators can perform administrative tasks for their Wholesale accounts.

• Previously, there were restrictions on how Flex licenses interacted with User Hub access.

• Hybrid customers (Wholesale + Flex) can access the Wholesale menu in User Hub.

• Flex-only customers cannot access the Wholesale menu in User Hub and Partners will not see the cross-launch link in User Hub.

• Flex checks have not been removed yet, meaning access is still restricted based on the license type.

Updated Access Rules: The goal is to review and potentially relax Flex license checks to improve access for hybrid customers while maintaining necessary restrictions for Flex-only customers.

This change improves operational efficiency for partners managing hybrid model customers.