The Wholesale RTM solution offers the following calling and collaboration packages for end users:

• Common Area Calling—This package enables calling in common areas from phones in hallway, door, simple retail stations, and conference rooms. It supports basic calling features and doesn't include meetings or messaging capabilities.

• Standard Calling—For users that need standard calling capabilities on a single device (hard device or softphone). This package includes the same features as Enhanced Calling with an exception of Call Queue, Call recording, Virtual lines, and Shared Call Appearance.

• Enhanced Calling—This calling-only package includes a standard set of the most common calling features available via the Webex App. Users have the option of using the Webex App softphone and/or a device. It doesn't include the meeting and messaging functionality providing a calling-focused package for customers looking for a simple voice solution.

• Webex Calling—This package includes calling, messaging, and meeting capabilities in the Webex App. Users enjoy advanced calling and messaging features enhanced by the Cisco AI Assistant providing space summaries, messaging translations, and message rewrites on demand. Meetings capabilities allow for 100 participants with a duration of up to 70 minutes in a personal meeting room or a one-time scheduled meeting. This package is intended for users who need advanced calling and collaboration features.

• Webex Suite—Webex Suite is the most feature-rich package that includes all capabilities of the Webex Calling package and enhances the meeting experience with meeting duration up to 24 hours, 1,000 participants, cloud storage for meeting recordings with the AI Assistant providing catch-me-up and step-away for individual participants during meetings, summaries and transcripts, and automatic highlights and chapters after meetings are completed. This package is designed for professionals with advanced calling and large meeting requirements.

• Webex Calling Customer Assist—Customer Assist includes all the Webex Calling professional capabilities and some additional key features accessible through the Webex App for both agents and supervisors. The features like screen pop, supervisor experience in Webex App, and real-time and historical agent and queue view make the Customer Assist distinct from the Webex Calling Call Queue.

  For more information see, Webex Calling Customer Assist.

• Webex Meetings—The Webex Meetings package is a standalone package that includes Webex App for messaging, and Webex Meetings for up to 1,000 participants. This package doesn't include point-to-point calling capabilities. It's intended for users who need only meetings and messaging capabilities.

We don't currently support Calling packages in India.

Unlike the Webex Calling Flex offer, with the Wholesale RTM solution, Cisco doesn't impose any specific pricing and terms on the end-customers, these are up to each service provider to implement as they see fit, based on their own business model.

User Hub Access Rules for Wholesale Customers with Flex Licenses

The User Hub is the portal where customer administrators can perform administrative tasks for their Wholesale accounts.

• Previously, there were restrictions on how Flex licenses interacted with User Hub access.

• Hybrid customers (Wholesale + Flex) can access the Wholesale menu in the User Hub.

• Flex-only customers can't access the Wholesale menu in User Hub and Partners won't see the cross-launch link in User Hub.

• Flex checks haven't been removed yet, meaning access is still restricted based on the license type.

Updated Access Rules: The goal is to review and potentially relax Flex license checks to improve access for hybrid customers while maintaining necessary restrictions for Flex-only customers.

This change improves operational efficiency for partners managing hybrid model customers.