The Wholesale RTM solution offers four calling and collaboration packages for your end users.

• Common Area—The Common Area package supports basic calling features. It is intended for simple endpoints like hallway phones, door phones, and simple retail stations. The Common Area package includes features like Call Forward, BLF, Transfer, Call Waiting, and T.38 Fax. More advanced calling features, as well as Webex Clients, Messaging, and Meetings are part of higher value packages.

• Enhanced Calling—This calling-only package includes a subset of the calling features that are associated with Webex Calling with the option of the Webex App softphone or a choice of devices. It does not include the Meetings and Messaging functionality and offers a calling focused package for customers looking for a simple voice solution.

• Webex Calling—The Webex Calling package includes advanced calling features, as well as the Webex Client, Webex Messaging, and a "basic" meetings capability. This package is intended for all professional users of the platform. In addition to the features in Common Area, calling features include, but are not limited to, Hunting, Voicemail, Visual Voicemail, Shared Call Appearance, Privacy, N-way Calling, Executive/executive assistant, and many more. Webex Calling also includes use of all the Webex Clients for Desktop and Mobile OSes, Webex Messaging functions including Spaces and File Sharing.

• Webex Calling Standard—The Webex Calling Standard package offers a subset of features available in the Webex Calling Professional package. Users assigned the Webex Calling Standard package can use either a physical device or soft clients, but not both.

• Webex Suite—Webex Suite is the most feature rich package that includes all capabilities of the Webex Calling package, all user and groups services, Webex messaging, and the full Webex Meetings product for up to 1000 participants. This package will appeal to the senior/professional level within the company with heavy calling and large meeting requirements.

• Customer Experience Essentials—Wholesale Customer Experience Essentials provides the fundamental capabilities of the Webex Contact Center solution. It includes all the Webex Calling professional capabilities, Customer Experience Basic features, and some additional key features accessible through the Webex App for both agents and supervisors. The features like screen pop, supervisor experience in Webex App, and real-time and historical agent and queue view make the Customer Experience Essentials distinct from the Customer Experience Basic.

  For more information, see: Webex Customer Experience Essentials

• Webex Meetings—The Webex Meetings package is a standalone meetings package that includes Webex Messaging, and Webex Meetings for up to 1000 participants. This package does not include a calling seat. It is intended for those users who only want a meetings and messaging capability that is not associated with their calling behavior.

• Webex Attendant Console—The Webex Attendant Console, developed in partnership with Imagicle, is a next-generation client designed for front-office and reception personnel. Administrators can configure users as telephone attendants to screen and direct incoming calls to designated individuals within the organization.

• Cisco Calling Plan—The Cisco Calling Plan provides a bundled solution that simplifies the cloud calling experience, offering seamless PSTN ordering.

Unlike the Webex Calling Flex offer, with the Wholesale RTM solution, Cisco does not impose any specific pricing and terms on the end-customers, these are up to each service provider to implement as they see fit based on their own business model.