Format messages in Webex Contact Center Desktop
Improve message readability by using rich text formatting like headers, bold, and other styles.
Rich formatting
Before replying to the message, click to apply rich formatting styles to the text. The following rich formatting styles can be applied to the reply message in the compose box: bold, italics, and strikethrough.
You can apply only one style to the selected text. For example, if you choose to make a certain word or sentence bold, you can't italicize it as well.
You can apply the following rich formatting styles to the reply message in the email body:
Formatting style |
Description |
---|---|
Bold |
Makes the text bold. |
Italics |
Italicizes the text. |
Underline |
Underlines the text. |
Strikethrough |
Draws a line through the text. |
Heading 1 |
Applies a preset font and style to the text. |
Blockquote |
Indents the text and marks it as a quotation with a vertical line at the left margin. |
Font color |
Changes the font color. |
Emojis |
Inserts an emoji. |
Indent left |
Indents the text to the left. |
Indent right |
Indents the text to the right. |
List by ordered |
Creates an ordered list. |
List by bullet |
Creates a bulleted list. |
Link |
Inserts a hyperlink on the selected text. |
Table |
Inserts a table in the text area. |
Rich composer modes
The email composer has the following modes:
-
Reader mode—You can click an email to read the email conversations.
If you receive a new email in the view mode, a banner with a message View all the messages to take further action appears above the composer. If you receive a new email in the view mode, a banner with a load new email link appears above the composer. During this phase, Reply, Reply All, Forward, and Send icons/buttons/options are disabled. Once you click the load new email link, Reply, Reply All, and Forward icons/buttons/options are enabled, and To, Cc, and Subject (If it is modified for the latest email) details will be updated. -
Composer mode—You can send standard emails using composer mode by formatting the text, adding images, attaching files, and more.