This integration supports the following calling features for Contact Center applications:

  • Auto Answer ZIP tone

  • Agent greeting

  • Automatic answering

  • Barge in

  • Conference

  • Conference hold and resume

  • Consult (make a second call)

  • Direct transfer

  • DTMF

  • Hold and resume

  • Make, receive, answer, and end a call

  • Multiline

  • Recording (Built-in-Bridge or BiB)

  • Recording tone

  • Resume previous call

  • Silent monitoring

  • Supervisor cBarge

  • Whisper announcement

For information about how to configure your Contact Center solution, see the Feature Guide documentation for your specific product and release:

For information about how to configure Webex App to support Unified CM calling, see the Deployment Guide for Calling in Webex (Unified CM).