Thanks for your feedback.
System limits in Webex Contact Center
Feedback?This article lists the system configuration limits for all entities in Webex Contact Center.
|
Configuration entities |
Entity attribute |
Maximum allowed limit for tenants |
|---|---|---|
|
Sites | Active |
300 |
|
Teams |
Agent based |
3000 |
|
Teams |
Agent based - Users |
50 |
|
Teams |
Capacity based | 100 |
|
Teams | Capacity based - Active |
50 |
|
Teams |
Capacity based - Inactive |
100 |
|
Auxiliary code |
Idle |
1000 |
|
Auxiliary codes |
Wrapup |
1000 |
|
Entry points | Active |
6000 |
|
Oudial entry points | Active |
1000 |
|
Users | Active | 20000 |
|
Users |
Supervisors |
3000 |
|
Users |
Teams |
50 |
|
Multimedia profiles | Active |
150 |
|
Desktop layouts | Active |
200 |
|
Skills | Active | 1000 |
|
Skills |
Text | 200 |
|
Skills |
Text length |
50 |
|
Skills |
Enum limits |
200 |
|
Skills |
Enum length |
50 |
|
Skill profiles |
9000 | |
|
Skill profiles | Skills |
50 |
| Queues | Skill requirements | 50 |
| Queues | Skill-based routing type | 500 |
| Queues | Team-based routing type | 10500 |
|
Global variables | Active |
5000 |
|
Threshold rule |
Active |
1000 |
|
Desktop profiles |
Active |
1500 |
|
Desktop profiles |
Maximum autowrapup timeout |
600000 miliseconds |
|
Desktop profiles |
Auxiliary codes - wrapup codes |
50 |
|
Desktop profiles |
Auxiliary codes - idle codes |
50 |
|
Desktop profiles |
Transfer targets |
150 |
|
Desktop profiles |
Buddy teams |
150 |
|
Desktop profiles |
Dial plans |
10 |
|
Desktop profiles |
Agent Dial number validation criteria |
10 |
|
Desktop profiles |
Viewable statistics queues |
100 |
|
Desktop profiles |
Viewable statistics teams |
100 |
|
User profiles |
Active |
1500 |
|
User profiles |
Access rights - sites |
20 |
|
User profiles |
Access rights - teams |
100 |
|
User profiles |
Access rights - entry points |
50 |
|
User profiles |
Access rights - queues |
250 |
|
Routing Strategy |
Global |
200 |
|
Routing Strategy |
Global entry points |
500 |
|
Routing Strategy |
Per entry point |
20 |
|
Dialed numbers |
Entry Point |
5000 |
|
Dialed numbers |
Per entry point |
500 |
|
Contact service queue |
Inbound |
11000 |
|
Contact service queue |
Outbound |
5000 |
|
Contact service queue |
Distribution groups |
20 |
|
Contact service queue |
Distribution groups - teams |
50 |
|
Contact service queue |
Distribution groups - total teams |
250 |
|
Contact service queue |
Service level threshold - telephony |
86400 seconds |
|
Contact service queue |
Service level threshold - chat |
86400 seconds |
|
Contact service queue |
Service level threshold - digital |
604800 seconds |
|
Contact service queue |
Service level threshold - email |
1209600 seconds |
|
Contact service queue |
Maximum time in queue - telephony |
86400 seconds |
|
Contact service queue |
Maximum time in queue - chats |
86400 seconds |
|
Contact service queue |
Maximum time in queue - digital |
604800 seconds |
|
Contact service queue |
Maximum time in queue - email |
1209600 seconds |
| Call recording schedule |
Per queue |
20 |
|
Call monitoring Schedule |
2000 | |
|
Call monitoring Schedule |
Queues |
250 |
|
Call monitoring Schedule |
Sites |
20 |
|
Call monitoring Schedule |
Teams |
100 |
|
Call monitoring Schedule |
Agents |
500 |
|
Call recording Schedule |
Sites |
20 |
|
Call recording Schedule |
Teams |
100 |
|
Call recording Schedule |
Agents |
500 |
|
Address Book |
3000 | |
|
Address Book |
Entries |
6000 |
|
Address Book |
Total entries |
100000 |
|
Outdial ANI |
400 | |
|
Outdial ANI |
Entry |
200 |
|
Outdial ANI |
Total entries |
2000 |
|
Audio file |
17250 | |
|
Audio file | Size in bytes |
5242880 |
|
Audio file |
Total size in bytes |
2097152000 |
|
Call monitoring |
Dashboard - queues |
250 |
|
Call monitoring |
Dashboard - sites |
20 |
|
Call monitoring |
Dashboard - teams |
100 |
|
Call monitoring |
Dashboard - agents |
500 |
|
Recording management |
Queues |
250 |
|
Recording management |
Sites |
20 |
|
Recording management |
Teams |
100 |
|
Recording management |
Agents |
500 |
|
Recording management |
Wrapup codes |
50 |
|
Recording management |
Tags |
50 |
|
Call monitoring |
Maximum concurrent sessions |
1000 |
|
Maximum concurrent supervisor sessions |
Maximum concurrent supervisor sessions |
1000 |
|
Business Hours |
5000 | |
|
Overrides |
Overrides |
5000 |
|
Holiday list |
5000 | |
|
Business Hours |
Working hours |
50 |
|
Overrides |
Overrides |
100 |
|
Holiday list |
150 | |
|
Number of Connectors |
Per connector Type |
30 |
|
CCAI Config |
100 |
The table lists the system limits for visualization of filters on the UI of the Management Portal for recording management, call recording and call monitoring schedules features:
|
Application/Feature |
Entity with Filters |
Description |
Maximum allowed limit |
|---|---|---|---|
|
Recording Management |
Queues |
The maximum number of filters for queues. |
250 |
|
|
Sites |
The maximum number of filters for sites. |
20 |
|
|
Teams |
The maximum number of filters for teams. |
100 |
|
|
Agents |
The maximum number of filters for agents. |
500 |
|
|
Wrap-Up Codes |
The maximum number of filters for wrap-up codes. |
50 |
|
|
Tags |
The maximum number of filters for tags. |
50 |
|
Call Recording Schedules |
Sites |
The maximum number of filters for sites. |
20 |
|
|
Teams |
The maximum number of filters for teams. |
100 |
|
|
Agents |
The maximum number of filters for agents. |
500 |
|
Call Monitoring Dashboard |
Queues |
The maximum number of filters for queues. |
250 |
|
|
Sites |
The maximum number of filters for sites. |
20 |
|
|
Teams |
The maximum number of filters for teams. |
100 |
|
|
Agents |
The maximum number of filters for agents. |
500 |
|
Call Monitoring Schedules |
Queues |
The maximum number of filters for queues. |
250 |
|
|
Sites |
The maximum number of filters for sites. |
20 |
|
|
Teams |
The maximum number of filters for teams. |
100 |
|
|
Agents |
The maximum number of filters for agents. |
500 |
The listed entities have a maximum limit on the number of characters that can be used for the Name field.
|
|
|
The table lists the supported configuration limits for routing and queuing. Active limits are the operable limits for configurations to work optimally. Maximum limits are the threshold limits for configurations to work at maximum capacity. We recommend that you use configuration values that are within the parameters mentioned in the Maximum Limits column of this table.
|
Configurations |
Active Limits |
|---|---|
|
Maximum number of agents for a team |
50 |
| Maximum number of concurrent agents for a team | 10000 |
|
Maximum number of teams for a Call Distribution Group |
50 |
|
Maximum Call Distribution Groups in a queue |
20 |
|
Maximum number of teams in a queue, across all Call Distribution Groups |
250 |
|
Maximum number of agents for a queue (maximum agents in a team x maximum teams for a Call Distribution Group x maximum Call Distribution Groups in the queue) |
500 |
|
Maximum time in a queue (voice) |
1 day |
|
Maximum skills for a skill profile |
50 |
|
Maximum number for a Capacity-Based Team |
100 |
|
Maximum Capacity-Based Teams for an organization |
50 |
|
Maximum number of concurrent calls for Capacity-Based Teams (maximum number for a Capacity-Based Team x maximum number of Capacity-Based Teams for an organization) |
5000 |
|
Maximum skill requirements for a contact |
10 |
|
Maximum number of concurrent calls for call monitoring |
1000 |
|
Maximum number of agents in a campaign |
500 |
