With call-associated data variables in Webex Contact Center Desktop, you have the ability to personalize and customize your interactions with callers.
Before you begin
To access call-associated variables (CAD), accept a call request and be on an active call.
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Click within the text box of an editable field and enter an appropriate value. For example, enter a case number or an action code.
You can do the following:
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(Optional) If the secure variable values display an asterisk (*) symbol, select Click to retry to view their values.
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