Prerequisites

• Supported on Cisco Video Phone 8875 and Cisco 6800, 7800, 8800, and 9800 Series phones.

• Supported on Cisco Key Expansion Modules (KEM) for Cisco Desk Phone 9851 and Cisco 6800 and 8800 Series phones.

• Primary and shared lines for the user’s phone are configured using the Configure Lines feature.

• Monitoring users and/or call park extensions are added to the user’s Monitoring list.

Known issues and workarounds

In custom layout mode, changing existing monitor or speed dial assignments to open or changing the layout mode back to default may not remove the current monitor or speed dial values on the phone. This results in a mismatch between the layout displayed in Control Hub and what is showing on the phone. In some cases, the old monitor entries on the phone may cause a conflict on the phone resulting in a blank line key with a blinking amber LED. To resolve the issue, use one of the workarounds listed below.

• Admin clearing the stale monitor or speed dial line keys

  From the configure layout screen, stale monitor or speed dial line keys can remotely be cleared by temporarily changing the line key entries to the primary line option, saving the entries and then applying changes. Once the phone is updated, you can set the desired line keys to use the open option to clear the keys.

• Phone user manually clearing stale monitor or speed dial line keys

  This workaround should be done by the phone provisioning admin. Stale Monitor or Speed Dial entries can be cleared on the phone through a long button press of the line key and then select the None option from the menu.

  This workaround is not applicable to remove call park extension.

Monitoring list that includes call park extensions

If a user’s monitoring list includes call park extensions, it is recommended that the call park extensions be positioned at the end of the monitoring list and the layouts should only contain enough monitoring positions to accommodate the user portion of the monitoring list.

For example, if a user’s configured monitoring list contains four user entries and four call park locations, the administrator should create a layout with only four monitoring positions and at least four open keys. This allows the user monitoring entries to fill the layout monitoring line keys and the call park locations to fill the open line keys.

Preview layout

Use the preview mode to see how the layout appears when you apply changes to the device. The preview helps verify the layout based on the line keys, speed dials, and shortcuts you populate. Preview mode is available for phones with and without physical line keys.

For the Cisco Video Phone 8875, the preview uses the following tabs to simulate the touchscreen interface:

• Main screen—View the order of the first four line key assignments.
• All—View all of the configured line keys, speed dials, and shortcuts.
• Lines—View the configured lines.
• Speed dials—View the configured speed dials.
• Shortcuts—View the configured shortcuts.

If you don't perform any action in the configure layouts screen, the phone automatically uses the default layout that uses the following logic:

• The first-line key position (upper left PLK) is always the primary owner of the phone.

• The remaining PLKs populate in the following order starting from the second PLK (from Left side down and then right side top to bottom):

  • Any additional primary and shared lines that are specified in the configure lines section are applied.

  • Any monitoring list entries (top-down) are applied to any remaining empty PLKs.

  • If a KEM(s) is attached to the device, additional monitoring entries overflow to the first available KEM key starting on the top-left to the KEM bottom-right, and from KEM page 1 to page 2, and so on.

When in the default layout, the preview layout is the only available view. Currently, primary and shared lines aren't available in KEM keys. Any keys not populated automatically by the layout are considered open PLK and KEM keys.