On the device details page, you can get smart diagnostics for the issues the device has. You can access a detailed issue report under each issue, as part of the smart diagnostics feature. The report is based on the data from the last 30 days.

In the issue report you can find:

• Actionable insights: Get suggested actions to quickly resolve detected issues.

• Pattern analysis: An overview of relevant events, such as configuration changes, to help you identify possible causes of the issue.

• Relevant documentation: Direct links to the appropriate support documentation.

All this information is presented in a report, which can also be downloaded as a PDF for sharing with local staff or teams.

Access smart diagnostics

In Control Hub, go to the Devices page and select a device. In the Issues & Information panel, select the issue that you want to investigate.

From the panel, you can:

• Choose to take the suggested action. This can be a configuration change or you can run an xCommand. For some issue types a written suggestion is provided instead.

  Clicking Update configuration or Run xCommand takes you directly to the suggestion where you can apply the configuration or command.

• View all impacted devices in your organization.

  Clicking on this option opens a new tab with the devices list filtered by the specific issue.

• Open the issue report for more details.

Issue report

In the issue report you can see the same suggested action as in the Issues & Information panel, as well as the option to take the suggested action.

All impacted devices gives you more information about all the impacted devices. Smart diagnostics checks for similar devices and device configurations in the organizations. The results depend on the devices and the types of issues that are found in the organization.

You can export the device information to a CSV file.

Occurrence patterns section provides insights into how frequently and when an issue has been observed. It tells you how often the issue occurs and if there's a particular pattern within a day or week. The first and last occurrence of the issue is also shown.

Occurrence patterns are based on the data from the last 30 days. If the issue has not been detected in that time period, no information is provided.

If there have been recent configuration changes or software upgrades, those are listed here. For the full list of recent changes, see Device history.

Relevant links gives you direct links to relevant articles on help.webex.com for more details on specific features and configurations.

You can export the issue report as a PDF by clicking the Export report button.