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Remove terminated interaction
Feedback?A customer interaction (voice or digital) may become unresponsive when an API request or an event fails to load data on the interaction control pane. When the interaction is unresponsive, you can’t perform operations such as hold, transfer, consult, and end. Your administrator can end an unresponsive customer interaction or forcefully sign you out from Desktop.
Before you begin
The interaction terminated dialog box appears on Desktop in the following scenarios:
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If your administrator ends the customer interaction.
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If you're on a consult or conference call with another agent and your administrator signs you out. The consulted or conferenced agent is informed.
Your administrator must end the unresponsive customer interaction.
The interaction terminated dialog box must be displayed on Desktop.
| 1 |
Click OK on the interaction terminated dialog box. The customer interaction is removed from Agent Desktop. The contact history tab doesn’t display the interactions removed by your
administrator.
|
| 2 |
(Optional) Click the Error Details link. |
| 3 |
(Optional) Click Copy Tracking ID. |
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