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September 15, 2024 | 3609 view(s) | 12 people thought this was helpful

Add Problem Report and Help URLs for Your Users

Feedback?

You can customize what support settings are used to submit feedback. By default, feedback is sent to Cisco and we address the problem.

Before you begin

If you don't see these options, contact your partner.

You can specify a support site URL for all of your paid and trial customers.

1	From the partner view in https://admin.webex.com, go to Settings, and scroll to Support > Support Setup.
2	From the customer view in https://admin.webex.com, go to Settings, and scroll to Support > Support Setup.
3	Click Send problem reports to a custom URL, enter your URL and any additional support information.
4	(Optional) Click Use a custom help site and enter your help site URL.
5	Click Save. Any custom URLs that you enter open when people submit feedback. For reference, the URLs that you entered appear under Troubleshooting > Status > Support Resources.