Webex for BroadWorks is a new offering from Cisco that provides your BroadWorks calling customers with Webex collaboration features. Subscribers use a single Webex app for chatting, making calls, and hosting and joining meetings.

As a Webex for BroadWorks partner, we want to make sure you know about the latest administration features being released. Subscribe to this article to receive notifications for future releases.


This article is intended for Service Provider administrators managing Webex for BroadWorks on behalf of your customers. For end-user features, see What's New in Webex.

For technical documentation, see the Webex for BroadWorks Knowledge Portal.

May 2022

Device Integration for Room OS and MPP Devices

Webex for Cisco BroadWorks introduces device integration with Room OS and MPP devices:

  • Room OS—This solution lets Room OS Webex Devices (shared and personal) register with both Webex and BroadWorks using a single activation code that is provisioned on BroadWorks. The solution combines optimized meeting experiences along with SIP calling. Device support includes the current Room OS portfolio (Room and Room Kit series, Desk series and Board series).

  • MPP—This solution lets Webex-capable MPP devices connect with the Webex cloud and access Webex services. The solution provides a consistent and intuitive user experience across the Webex App and MPP Phones for Webex for Cisco BroadWorks users. Support is for Cisco 88xx series phones.

In addition to onboarding, enhanced serviceability options let administrators service Room OS and MPP devices from Control Hub directly. Administrators can open a device view that includes device status information along with options to reboot the device remotely or send a problem report for troubleshooting.

As part of this new integration, we are introducing the new guide Device Integration for Webex for Cisco BroadWorks. This guide contains procedures that describe how to onboard and service Room OS and MPP devices for Webex for Cisco BroadWorks.

Disable Screen Sharing in Webex App

Partner administrators can now disable screen sharing within calls that use the Webex App. Webex App users will not be able to share their screen, or receive a screen share from other users. Screen sharing can be disabled by setting the %ENABLE_SCREEN_SHARE_WXT% configuration tag to false (the default setting is true). For more information, see the Webex for Cisco BroadWorks Configuration Guide.

Remove Participant from Conference

This feature lets a Webex App user who starts an ad hoc conference remove any participant from the conference. The Webex App user can view the participant list, select any user and then remove that user from the conference. See Webex App | Remove someone from a conference call for a procedure that your users can follow.

April 2022

Partner-Level Release Management

Partners can use Release Management to control the Webex App release frequency for desktop. The release frequency options are:

  • Automatic—Follows Cisco release schedule

  • Latest (Every Month)—Deferral of up to four weeks

  • Slow (Every Quarter)—Deferral of up to 12 weeks

Partner administrators have a number of options:

  • Partners can apply a schedule to all of their customer organizations.

  • Partners can allow customer organizations to override the partner-level setting.

  • With custom schedules, administrators can allow individual users to follow the Cisco latest schedule.

For details, see Release Management Customizations.

Do Not Disturb (DND) Sync

DND Sync aligns Webex DND functionality with telephony DND from BroadWorks. Whether you set DND from the Webex App or from a desk phone, the DND status syncs to the other platform. DND Sync ensures that DND functionality remains consistent across all devices and platforms.

For details, see Do Not Disturb (DND) Sync in the Webex for Cisco BroadWorks Solution Guide.

March 2022

Directory Sync API Improvements

API improvements give partner administrators more flexibility in managing Directory Sync and in triggering on-demand syncs. Following are the updates:

  • Administrators can now run an API sync simultaneous to a scheduled sync from the same BroadWorks. This update means that an administrator can trigger an on-demand sync via the API knowing that it won't conflict with a scheduled sync. However, note that you still cannot run more than one scheduled sync or more than one API sync from the same BroadWorks at the same time.

  • Directory sync now includes a public API that lets you sync individual directory entries for non-Webex subscribers.

  • Mobile phone numbers are now included in the sync.

Mobile Number Sync

This feature update adds the syncing of mobile numbers from BroadWorks to Webex. Once synced, the mobile number is available in the user contact profile or via contact search in the Webex App. Support includes both Webex-enabled users and calling-only BroadWorks users. Mobile numbers are synced in the following scenarios:

  • Flowthrough Provisioning

  • Self-Activation

  • API Provisioning

  • Directory Sync

Midcall Features for Mobile Network Operator (MNO) Deployments

This feature adds the following midcall features for Mobile Network Operator (MNO) deployments:

  • Hold/Resume

  • Blind Transfer

The following config tags support this feature. For information on these tags, see Webex for Cisco BroadWorks Configuration Guide.

  • %ENABLE_XSI_CALL_CONTROL_WXT%

  • %XSI_CALL_CONTROL_DEPLOYMENT_TYPE_WXT%

  • %DEPLOYMENT_DEVICE_TYPE_1_WXT%, %DEPLOYMENT_DEVICE_TYPE_2_WXT%, %DEPLOYMENT_DEVICE_TYPE_3_WXT%

  • %ENABLE_XSI_HOLD_CALLS_WXT%

Update Location Controls for RedSky E911 Integration

A new configuration tag, %EMERGENCY_REDSKY_USER_LOCATION_PROMPTING_WXT%, lets administrators configure how often users get prompted to update their location information. By default, users will be prompted to enter their location information only when logging in at an unknown location. However, you can configure the tag such that users get prompted to update their location for every network change at an unknown location. For details on the RedSky integration, see E911 Emergency Calling with RedSky.

Control Hub Partner Analytics

Control Hub improvements make it easy for partner administrators to view and update package information on behalf of their users. This feature provides the ability for partners to get an aggregated view across all customers and includes the following details:

  • Total users by package (Softphone, Basic, Standard, Premium)

  • User by package trend (Daily/Weekly/Monthly)

  • Customers with # of packages assigned

For full details on how to use Partner Analytics, see the Webex article Analytics for Webex for Wholesale and Webex for Broadworks packages in Partner Hub.

Busy Lamp Field (BLF) / Call Pickup Notification

This feature leverages the Busy Lamp Field (BLF) and Directed Call Pickup features. Users in a group (for example, members of a sales team) can monitor the BLF call status of other group members and answer each other's calls. Group members receive an audio and visual indicator on the Webex App of ringing calls for other group members. In addition, they can use the Directed Call Pickup feature to answer the calls of other group members.

This feature is especially useful in situations where the group members are working remotely, or in different locations, and can't hear each other's phones ringing.

The following configuration tags are required to use this feature:

  • <busy-lamp-field enabled="%ENABLE_BUSY_LAMP_FIELD_WXT%">

  • <display-caller enabled="%ENABLE_BLF_DISPLAY_CALLER_WXT%"/>

For more details on this feature, see BLF / Call Pickup Notification in the Webex for Cisco BroadWorks Solution Guide.

February 2022

Package Improvements for Standard Users

The Standard Package has been updated as follows for both new and existing users:

  • Meeting capacity is now 100 participants per meeting (for either Webex Meetings or PMR meetings)

  • Local recording is now supported for Standard users

Dark Mode Available with Advanced Branding

Advanced Branding options are expanded to include new Dark Mode customizations, which are added to the existing Light Mode customizations. Administrators can now enable users with the ability to deploy the Webex App in either Dark Mode or Light Mode and can assign logos and color schemes that are specific to the mode. The Webex App displays the appropriate color scheme and logo that is assigned to the mode that the user sets. For details, see Configure Advanced Branding Customizations.

January 2022

Restricted by Partner Mode Updates

This feature is updated with additional restrictions. In addition to the pre-existing restrictions, this feature now prevents customer administrators from editing the following Control Hub settings:

  • Organization Settings > Domains—Settings are read-only.

  • Organization Settings > Email—The Suppress Admin Invite Emails and Email Locale settings are read-only.

  • Under SERVICES the Connected UC and Migrations options are hidden.

  • Calling > Location > PSTN Connection—The Local Gateway and Cisco PSTN options are hidden.

For more detail on Restricted by Partner Mode, see the Webex for BroadWorks Solution Guide.

December 2021

Directory Sync—Increased Limit for User Contacts

The Directory Sync feature is updated with higher limits for user contacts. Webex for Cisco BroadWorks now allows up to 2000 User contacts (up to 1500 synced user contacts + up to 500 manual contacts). For more information, go to Directory Sync in Webex for Cisco BroadWorks.

Automatic answer with tone notification

Webex for Cisco BroadWorks now supports Automatic answer with tone notification. With this feature, users can make a call from a third-party app, such as Contact Center, and have the call be routed automatically through the Webex App on their desktop. For details, see Webex for Cisco BroadWorks Solution Guide.

Disable Cisco Webex Free Calling

If you want all calls to use the BroadWorks infrastructure, you have the option to disable free Webex calls within a customer template, which disables that option for the customer organizations that use the template. For details, see Webex for Cisco BroadWorks Solution Guide.

E911 RedSky Integration for Emergency Services Calling

This integration provides E911 emergency services for Webex for Cisco BroadWorks users. When a user places an E911 emergency call, RedSky finds the user location and routes the call to the correct Public Safety Answering Point (PSAP), based on user location. Emergency services can be notified and sent to the user location.

To support this service, the Webex App reports its location to the RedSky location service. Whenever a user moves to a new location, the user is prompted to enter their new location, which is provided to the RedSky location service.

This integration will provide compliance to Ray Baum Act Phase II. Full compliance for all devices, including mobile devices such as tablets will be provided by January 2022. For details, see E911 Emergency Calling with RedSky.

November 2021

Webex Assistant

Webex Assistant for Meetings is an intelligent, interactive virtual meeting assistant that makes meetings searchable, actionable, and more productive. You can askWebex Assistant to follow up on action items, take note of important decisions, and highlight key moments during a meeting or event.

Webex Assistant for Meetings is available for free for Premium package meeting sites and Personal Meeting Rooms. Support includes both new and existing sites. For more details on support, see the Webex for Cisco BroadWorks Solution Guide.

Webex App Refresh

The look and feel of the Webex App is refreshed for Webex for Cisco BroadWorks users. The Webex App has a new logo and new colors. With this update, the login screens for new users (both desktop and mobile) now defaults to a dark background.

We're sharing details about our planned releases for the next 60 days, but keep in mind that we may need to make changes to the features themselves.

Partner Read-only Administrator

This new role provides users in a partner organization with read-only access to Partner Hub settings, and to Control Hub settings for customer organizations that the partner manages. However, the administrator does not have edit access to either portal. This role helps in situations where a user may need basic access for tasks such as viewing analytics or upsell opportunities, but their position does not require them to manage settings.

Disable Callback for Existing Organizations

This feature gives Service Providers that deploy the Bring Your Own PSTN solution the ability to disable the Meeting Callback option for existing meeting organizations. Organizations that deploy this option will retain the Meeting Call-in option as well as VoIP (computer audio).

MPP Device Integration

This solution allows Webex-capable MPP devices to connect with the Webex cloud and access Webex services. The solution provides a consistent and intuitive user experience across the Webex App and MPP Phones for Webex for Cisco Broadworks users. Support is for Cisco 88xx series phones.

In addition, enhanced serviceability options let administrators service the MPP device from Control Hub directly. Administrators can open a view that includes device status information along with options to reboot the device remotely or send a problem report for troubleshooting.

Room OS Device Integration

This solution allows Room OS Webex Devices (shared and personal) register with both Webex and BroadWorks using a single activation code that is provisioned on BroadWorks. The solution combines optimized meeting experiences along with SIP calling. Device support includes the current Room OS portfolio (Room and Room Kit series, Desk series and Board series).

In addition, enhanced serviceability options let administrators service the Room OS device from Control Hub directly. Administrators can open a view that includes device status information along with options to reboot the device remotely or send a problem report for troubleshooting.

Normalize Webex Email to lower case

With this update, Webex will convert email addresses to lower case before sending to BroadWorks for authentication. Because BroadWorks authentication is case sensitive, this update resolves a potential authentication issue where the Webex email is synced from AD in mixed case, but the Broadworks email is lowercase. This update ensures that authentication can succeed with no issues.

Multi-call Window

The new multi-call window shows multiple incoming calls within a single window. This feature makes it easy for users who use the Executive-Assistant service to manage their calls across various lines.

Unified Presence for Room OS

This feature adds Unified Presence for Room OS endpoints. Room OS endpoints will advertise their presence to endpoints that subscribe to that presence. In addition, Webex for BroadWorks users will be able to search for, and find, Room OS endpoints via the Webex directory.

March 01, 2022

Some port requirements for network connections were updated on December 14. Make sure to check the Network Requirements for Webex Services article to ensure that your connections are still accurate.

December 03, 2021

Updated Webex Call Routing Domains for Bring Your Own PSTN—The Webex Call Routing domains were updated on October 29 in the Bring Your Own PSTN Solution for Webex for Cisco BroadWorks. Note that the previous domains still work for now, but we recommend that you update your DNS settings to point to the new domains as soon as possible.

November 19, 2021

The BroadWorks Redundancy DNS Configuration examples that appear in the Webex for Cisco BroadWorks Solution Guide are updated to provide additional clarity to Service Providers when configuring DNS for Webex Cloud Services and the Webex App. Please check the Solution Guide against your configuration to ensure that you don't run into connectivity issues in the event of a failover.