Administrators can create campaigns, configure dialing mode (preview), and assign a team to the campaign, allowing you to view the customer's contact information before the call is initiated.
Before you begin
You must be in an available state to accept an outbound preview campaign call.
1 |
Sign in to Webex Contact Center Desktop | ||||
2 |
Click . The campaign contact dialog box appears with the customer's contact
information.
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3 |
Review the customer's contact details and then select one:
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What to do next
The Call Guide tab displays in the auxiliary information pane if your administrator has configured questions and answers at the campaign level. You’re prompted to answer a question. Once answered, you're instructed to proceed through the next set of questions in the call guide. To complete your call guide, please submit your responses.