Seamlessly place Webex calls from within Microsoft Teams without interrupting your workflow or switching between applications.
Overview
Microsoft Teams users now have access to a comprehensive enterprise grade Webex Calling experience through our enhanced integration. Accessible with a single click from within the Microsoft Teams interface, users have access to Webex Calling features like mid-call control, voicemail, call history, directory search, and our market-leading Audio Intelligence noise removal technology.
Seamlessly integrated into the Microsoft Teams interface, businesses can now provide users with the proven, reliable enterprise calling experience they need with Webex Calling directly from within Microsoft Teams.
Webex Calling integration with Microsoft Teams provides users with the best calling experience through the Microsoft Teams interface. It’s included at no additional cost for Webex Calling, Webex for BroadWorks, and Cisco Unified Communications Manager.
For more information, see: Webex Calling in Microsoft Teams.
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Webex App and Microsoft Teams
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Configure Microsoft Teams: Teams Administrators must configure your Teams app with Webex Calling. Refer to Configure Microsoft Teams for Webex Calling for details.
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Webex App and Microsoft Teams
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Cisco Unified CM Configuration:
The line number on Cisco Unified CM needs to be associated to the User ID for the Call History to be populated with the username.
From Cisco Unified CM Administration, use the Device → Phone, select the phone and click on the Device Name (Line) and then click the required line from Association panel to get to User Associated with Line.
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Cisco Unified CM Versions
Supported Cisco Unified CM version: 12.5 SU7
Support for this feature in 14.x version will be on 14SU3, targeted for release in April 2023.
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Users synced to Control Hub
The users need to be synced either from on-prem Active Directory or from Cloud AD such as Azure to Control Hub Common Identity (CI).
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Configure Microsoft Teams:
Teams Administrators must configure your Teams app with Webex Calling. Refer to Configure Webex Calling for Microsoft Teams for details.
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Webex App and Microsoft Teams
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Cisco Unified CM Configuration:
The line number on Cisco Unified CM needs to be associated to the User ID for the Call History to be populated with the username.
From Cisco Unified CM Administration, use the Device → Phone, select the phone and click on the Device Name (Line) and then click the required line from Association panel to get to User Associated with Line.
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Cisco Unified CM Versions
Supported Cisco Unified CM version: 12.5 SU7
Support for this feature in 14.x version will be on 14SU3, targeted for release in April 2023.
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Users synced to Control Hub
The users need to be synced either from on-prem Active Directory or from Cloud AD such as Azure to Control Hub Common Identity (CI).
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Configure Microsoft Teams:
Teams Administrators must configure your Teams app with Webex Calling. Refer to Configure Webex Calling for Microsoft Teams for details.
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Webex App and Microsoft Teams
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Access to Control Hub:
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Cisco Unified CM Configuration:
The line number on Cisco Unified CM needs to be associated to the User ID for the Call History to be populated with the username.
From Cisco Unified CM Administration, use the Device → Phone, select the phone and click on the Device Name (Line) and then click the required line from Association panel to get to User Associated with Line.
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Cisco Unified CM Version
12.5 SU7+
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Users synced to Control Hub
The users need to be synced either from on-prem Active Directory or from Cloud AD such as Azure to Control Hub Common Identity (CI).
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Configure Microsoft Teams:
Teams Administrators must configure your Teams app with Webex Calling. Refer to Configure Webex Calling for Microsoft Teams for details.
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Webex App and Microsoft Teams
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Latest or a supported release of BroadWorks
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Configure Microsoft Teams: Teams Administrators must configure your Teams app with Webex Calling. Refer to Configure Microsoft Teams for Webex Calling for details.
Stay updated on the latest features for the Webex Calling integration with Microsoft Teams.
February
Auto-refresh
Recent Calls and Voicemail list in Webex Calling tab is auto-refreshed every one minute so that you have the visibility to latest call records.
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Auto Refresh - Recent Calls - supported for Webex Calling and UCM
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Auto Refresh - Voicemail - supported for Webex Calling
January
Configure to hide Webex App window for Microsoft Teams users––for group and user
Through Control Hub, the administrator can now configure a user-group and/or individual user to hide the Webex App window when users interact with the Webex Call Integration with Microsoft Teams.
See Configure to hide Webex App window for Microsoft Teams users for more details.
Find your work number and access call settings––Now supported for Webex Calling and UCM
You can find your work phone number and access Webex App call settings directly from the Webex Call integration.
See Find your work number and access call settings for more details.
View recent calls––Now supported for UCM
Missed a call and want to see who it was? View your Recent Calls and see up to 20 of the calls you've made, received, and missed in the last 7 days. You can even call them back at the same number they called you from.
November
Listen to Voicemails––Now supported for Webex Calling
The Webex Call Microsoft Teams integration now requires users to log in to both Microsoft Teams & Webex Calling when they begin to use the integration after each login to Microsoft Teams.
Got a voicemail? You can now view, listen to, or delete your Webex Calling Voicemails and see up to 20 voicemail messages received within the last 7 days.
See 'Listen to Voicemails' section under the Desktop tab of this article for more details.
Configure to hide Webex App window for Microsoft Teams users––for entire organization
Through Control Hub, the administrator can now configure an organization to hide the Webex App window when users interact with the Webex Call Integration with Microsoft Teams.
See Configure to hide Webex App window for Microsoft Teams users for more details.
July
View Recent calls––Now supported for Webex Calling and BroadWorks
Missed a call and want to see who it was? View your Recent Calls and see up to 20 of the calls you've made, received, and missed in the last 7 days. You can even call them back at the same number they called you from.
This release doesn't support UCM calling.
 | BroadWorks administrators must enable unified call history to ensure this feature works correctly. See Webex for Cisco BroadWorks Configuration Guide for more details. |
January
Direct calls with channel members
Click Webex Call
in your message window to call another channel member –without the need to switch to a direct chat first.
Administrators––Click Webex Call to access permissions, then click the link to enable Read the members of channels for your organization.
September
View call history
View up to 20 of the app-to-app calls you made, received, and missed in the last 7 days in your Recent Calls. Recent calls displays in-app call history only.
| This release doesn't support UCM calling, Webex Calling, or Broadworks. |
February
Speed dial improvements
- You can now add contact names and phone numbers outside of your Azure Active Directory and Outlook contacts, so you can save that local pizza place as a speed dial for those Friday afternoons!
- If a contact has more than one number, you can now select which number to save as your speed dial number.
Make a video call
Now you can choose between audio or video calls.
Interactive Voice Response (IVR) dialpad
You can now access the dialpad in an audio or video call, giving you full Dual-Tone Multi-Frequency (DTMF) support.
Users - Permissions
The first time you use Webex Calling (or whenever you sign into Teams), you must grant permissions to search contacts and interact with Microsoft Teams. Enter your username and password to verify.
| You need to sign in to Microsoft Teams and Webex Calling account to start using Webex Calling. |
Make Webex calls using the dial pad, or from chat or channel conversations using Microsoft Teams for Windows, Mac, or web browser. Call your Outlook and directory-synchronized contacts, or custom contacts, and add them as speed dials.
| 1 | In the team space, click Webex Call | ||
| 2 | Start typing a name, telephone number, or video address of the person you want to call.
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| 3 | Select the contact you wish to call and click |
or 
to connect.| 1 | In direct chat, click Webex Call |
| 2 | Select the number under the contact to view calling options in the drop-down list. |
| 3 | Click The app opens in a new window. |
Use Webex Calling to call another member in the channel and without creating a direct space.
Before you begin
Administrators––Click Webex Call to access permissions and allow Read the members of channels.
| 1 | In a channel, click Webex Call |
| 2 | Start typing the member's name in the Select or search field, then select their name. (Optional) Click the drop-down under their name to change the outbound call options. |
| 3 | Click |
Add up to 20 contacts inside or outside of your Outlook or Azure Active Directory as speed dials. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily.
| 1 | Go to Webex Call | ||
| 2 | Click Add a speed dial. | ||
| 3 | Type the name of a directory contact, or for a custom contact.
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| 4 | Click Add. |
Go to Webex Call in the side menu.
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Edit a custom contact—On a contact's card, click Ellipses
> Edit speed dial. -
Re-arrange your speed dials—Click and drag your speed dials to change the order of how they appear on the screen.
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Remove a speed dial contact—On the contact card, click Ellipses
> Remove from speed dial.
Missed a call and want to see who it was? See up to 20 of the calls you've made, received, and missed in the last 7 days in your Recent calls. You can even call them back at the same number they called you from.
The contact name, phone number, and call type isn't displayed for unknown numbers.
BroadWorks administrators must enable unified call history to ensure this feature works correctly. See Webex for Cisco BroadWorks Configuration Guide for more details.
UCM On-prem administrators must enable unified call history to ensure this feature works correctly. See Webex Call Integration with Microsoft Teams for On-prem UCM for more details.
For Dedicated Instance, see Webex Call Integration with Microsoft Teams for Dedicated Instance for more details.
For UCM Cloud, see Webex Call Integration with Microsoft Teams for UCM Cloud for more details.
| 1 | Go to Webex Call |
| 2 | In your Recent calls, hover over a call and click Note: Recent calls list in Webex Calling tab is auto-refreshed every one minute so that you have the visibiliy of latest recent call records. |
As a Microsoft Teams Webex Call integration user, you can click on a voicemail listing to view any voicemail that is available from Webex Calling. A blue badge will appear next to the voicemails that are unread.
You can then click on the play button to listen to the voicemail. You can call back the contact from the voicemail by using the audio/video buttons.
You can now play or delete your Webex Calling Voicemails and view up to 20 voicemail messages within the last 7 days in your Microsoft Teams application.
In the Voicemail list the following information will be available:
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Contact name
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Phone number
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Date and Time
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Voicemail duration
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Blue badge indicator for unread voicemails
| The Webex Calling administrator must enable voicemail for the users. For more information, see: Configure and manage voicemail settings for a Webex Calling user. |
| 1 | Go to Webex Call |
| 2 | In the Voicemail listing view, select the voicemail you want to listen. |
| 3 | Click the Play button to hear the message. You can quickly respond to the voicemails by selecting Note: Voicemail list in Webex Calling tab is auto-refreshed every one minute so that you have the visibiliy of latest Voicemail records. |
Go to Webex Call in the side menu, you can find My number at the top left corner which shows your work number.
You can now access and update Webex App call settings directly from the Webex call integration in the Microsoft Teams, without having to interact directly with the Webex App.
| 1 | Go to Webex Call |
| 2 | Click Call Settings at the top right corner. |
| 3 | Update your settings and click Save.  |
Make a call using Webex Call in a chat space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.
| 1 | On the home screen, tap New chat |
| 2 | Search for the person you want to call, and then tap their name. |
| 3 | Tap Ellipses |
| 4 | Tap the number to open call options. |
| 5 | Select the number to dial and tap Call |
Make a call using Webex Call in a conversation space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.
| 1 | On the home screen, tap New chat |
| 2 | Search for the person you want to call, then tap their name. |
| 3 | Tap Ellipses |
| 4 | Tap on the number to open call options. |
| 5 | Tap the number to dial and tap Call |
Upcoming Experience - Webex Calling integration with Microsoft Teams
