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Webex Contact Center Release Schedule
Feedback?At Webex, we are committed to transparency and predictability. After a feature successfully completes the Beta Phase, it follows a structured communication and release cadence so your organization can prepare for updates.
Release cadence
To provide consistency and eliminate scheduling conflicts, Webex Contact Center follows a bi-weekly release cadence, occurring on alternate Thursdays. This predictable schedule helps your organization plan internal training and change management activities with confidence.
Feature release timeline
Once a feature completes the Beta phase, it follows the release progression described in this article. Releases occur every alternate Thursday.
Communication strategy
Our communication strategy ensures that you are informed well in advance of changes that can affect your environment.
Coming Soon updates
Product managers update the Coming Soon page as soon as development is complete.
- Planning: Features can appear in the Coming Soon page under Planned or Month sections without a specific date when they are more than two weeks away.
- Commitment: When a feature is within two weeks of release, the specific release date is published to the Coming Soon page.
General Availability (GA) phases
We categorize releases into two paths based on user impact.
- Admin-Controlled GA: Features that affect Agent or Supervisor personas go through an Admin-Controlled GA period. This gives organization administrators time to enable features, train users, and prepare the environment. In What's New content, these features are marked with a notice such as Under Admin Control: [Date]. After full GA is reached, the note is removed. For more information about enabling features for users, see this article.
- Admin-controlled period details: For a period of 4 weeks from the Under Admin Control date, administrators can enable the feature on their own schedule. During this period, administrators control when the feature is activated and can use the time to train users and prepare the environment. After this period, the feature automatically transitions to full General Availability, whether or not the administrator enabled it manually.
- Direct GA: Features with no default impact on user personas, such as backend or admin-only updates, proceed directly to full GA without an Admin-Controlled phase.
Stay informed
Monitor the What's New pages regularly. The release cycle and Coming Soon notification process remain consistent across all personas and their release documentation pages.
This article is linked from these pages to provide ongoing guidance on the release process.
Features that affect users follow the same release cycle on the Admin Release Notes page.
