Introduction

Webex Contact Center releases updated software regularly. This article contains the list of resolved issues on a weekly basis.

For information on new features, see What's New in Webex Contact Center.

The following sections contain the resolved issues for the associated date range.

November 2022

Following is the resolved issues.

For more information about the issue, use Bug Search Tool to search for the issue number.

  • CSCwd25159: CJP entitlements and roles are not being attached to CI organisation object

Following is the list of resolved issues.

For more information about the issues, use Bug Search Tool to search for the issue number.

  • CSCwd32628: Bulk Import of Users fails

  • CSCwc77094: Incorrect callback queue name is reported in CSR

  • CSCwc93540: Outdial Calls failure due surge protection limit

  • CSCwd00964: Scheduled reports fail to run intermittently

  • CSCwd14720: Queue - Real time tab is missing columns 'Contacts Waiting in Queue' and 'Avg Queue Wait Time'

  • CSCwd12928: Call Skills is not visible in the agent detail report

  • CSCwc82880: Analyzer User Guide - "Last Callback Status" : "Not Processed" Description needs modification

  • CSCwc96822: Scheduled reports missing GMT+1 (BST) timezone in the list

Following is the list of resolved issues.

For more information about the issues, use Bug Search Tool to search for the issue number.

  • CSCwd19440: Routing strategies not honored with DST changes

  • CSCwd05949: Advanced Queue Info Node and Escalate Call Distribution Group Node block flow access for external admin

October 2022

Following is the resolved issues.

For more information about the issue, use Bug Search Tool to search for the issue number.

  • CSCwd21148: Newly added Incoming pop-over variables are not retained after publishing the flow

There are no resolved issues to report.

Following is the list of resolved issues.

For more information about the issues, use Bug Search Tool to search for the issue number.

  • CSCwd10456: 19-digit limit on the Collect Digits nodes in WxCC flows

  • CSCwc01035: CollectDigits node is blank if there is a CAD variable of the same name

  • CSCwd23822: Validation error in a flow with the BlindTransfer activity

  • CSCwc97992: Adding/Removing Agents under Team module does not take effect

  • CSCwc13365: Talk Duration is incorrect for a queue in Transfer to DN scenario

  • CSCwc99534: Input focus moves away incorrectly from the Address book

  • CSCwd29151: Selecting variables for incoming call pop-over does not work

  • CSCwd22688: Agent desktop freezing upon loading the Phonebook

Following is the list of resolved issues.

For more information about the issues, use Bug Search Tool to search for the issue number.

  • CSCwd20733: Validation error for Goto flow node

  • CSCwc77620: Parsing a JSON with escape character \" fails

There are no resolved issues to report.

September 2022

Following is the list of resolved issues.

For more information about the issues, use Bug Search Tool to search for the issue number.

  • CSCwc88064: Intermittently agent state is set to Ring No Answer (RONA)

  • CSCwc36931: "Contact Center Overview - Realtime" shows Contacts Handled = 0

  • CSCwc57712: Analyzer 'enhanced field' does not show all the groups after saving

  • CSCwb22950: Recording is not present on recording management portal

  • CSCwc66965: "Contact center overview -Real time" documentation change for new report

  • CSCwb33819: Variable usage missing in Analyzer document

  • CSCwc83630: Application Performance Report filter is case sensitive

  • CSCwc77391: Contact Center Overview Reports - Avg Queue Wait Time is always 0

  • CSCwc43210: Developer Portal Authentication section should clarify Webex CC Administrator license requirement

There are no resolved issues to report.

Following is the list of resolved issues.

For more information about the issues, use Bug Search Tool to search for the issue number.

  • CSCwb89499: APS: Agent statistics Real time and Agent outdial statistics real time not showing any data

  • CSCwc73628: Open and close of a flow incorrectly updates modified information

  • CSCwc79831: 'Last Edited' field on flow control is not updated

Following is the list of resolved issues.

For more information about the issues, use Bug Search Tool to search for the issue number.

  • CSCwc65504: Call history of Agent Desktop for Outdial call shows Default ANI

  • CSCwc60511: Agent getting disconnected and Logged out in Salesforce (SFDC)

  • CSCwc80289: Agents are unable to transfer the call using Dialled number option when address book is empty

  • CSCwc60560: Salesforce Integrated Agent desktop reload and pop out or pop in login issue

  • CSCwc75997: Developer Portal "Try it Out" gives a 403 error on several endpoints 

August 2022

There are no resolved issues to report.

Following is the resolved issue.

For more information about the issue, use Bug Search Tool to search for the issue number.

  • CSCwc96836: Wrapup duration and nextState are not populated correctly in CAR

There are no resolved issues to report.

Following is the list of resolved issues.

For more information about the issues, use Bug Search Tool to search for the issue number.

  • CSCwb20935: Connected duration in CSR and ASR reports are inaccurate

  • CSCwa97925: Some fields in the CAR table in Analyzer are not populating with values

  • CSCwa90114: Analyzer UI is missing activityName for the EventName 'flow-activity'

  • CSCwb04754: Threshold Alerts (Max Time In Queue) not working for the Queues created in CMSv1

  • CSCwb04368: Custom Duration in a report needs to be saved twice to take effect

  • CSCwb66001: Agent Staff hours are not adding up to the agent logout minus login time in some situations

There are no resolved issues to report.

July 2022

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwc39121: Agent login to Webex Calling Extension goes RONA after the team change

  • CSCwc39987: ANI not being fetched for WxM "Search Responses"

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb66294: Average of Wrapup and Maximum Wrapup durations are incorrect

  • CSCwc37043: Existing schedules not showing in the UI and not triggering emails

  • CSCwc40295: Exported Analyzer report shows call related durations rounded up by 1 second

  • CSCwb98590: UI adjustments required to use Average Wrapup Time

  • CSCwb57183: Queue Service Level Realtime chart is incorrectly named

There are no resolved issues to report.

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwc18844: Campaign Manager integration is broken when global-cad-reporting FF is enabled

  • CSCwc13349: Queue incorrectly attached to initial call after Blind and Consult Transfer to DN

June 2022

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb72185: Zoom feature cannot handle flows or activities placed well below the permissible zoom limits

  • CSCwb91716: Agent with 'Exclusive' multimedia profile should not be allowed to make outdial call while handling

  • CSCwb81934: Agent wrap-up is not completed and stuck in wrapup

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb91451: Agent unable to perform hold or transfer

  • CSCwb62264: VVA transcript is visible only on the premium agent

There are no resolved issues to report.

There are no resolved issues to report.

May 2022

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb78529: All Address books are shown to agents while agent profile is set to NONE

There are no resolved issues to report.

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb54607: Analyzer does not show the RONA state in the AAR report

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb37743: Cannot change duration in the report when using Variable in the filter

  • CSCwb47226: Analyzer report "Created By" Shows User id for external admin

Following is the list of resolved issues.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwa72784: Agent login page loading too slow causing the web browser to hang

  • CSCwa81488: 'Download error report' does not contain all the logs

  • CSCwa90976: CSR Termination type shows Abandoned instead of normal for a survey call due to parked event

  • CSCwa94696: Wrong number in call history of Agent Desktop for outdial call

  • CSCwb06541: Consult to Queue failure

  • CSCwb24781: Agent stuck in Available state and does not receive new calls in ctq flow

  • CSCwb25329: Unable to add Team to the call distribution group under queue configuration

  • CSCwb32732: Agent stuck in 'ringing' state

  • CSCwb37743: Cannot change duration in the report when using Variable in the filter

  • CSCwb38882: Exclusive Multimedia profile not honored

  • CSCwb40424: Agent going to RONA after transfer to queue

  • CSCwb41509: Exclusive multimedia profile type routing allows more than one contact to be routed on agent desktop

  • CSCwb43233: Agent stuck in Available state after a transfer to queue operation

  • CSCwb47226: Analyzer report "Created By" Shows User id for external admin

  • CSCwb59221: Exclusive multimedia profile type drains contacts by channel and not in order

  • CSCwb68691: Agent stuck on a contact after Consult to Queue

Courtesy callback routing to capacity-based teams unsupported

Courtesy callback isn't supported with capacity-based teams (CBT). CBTs have no individual agents assigned to them, and courtesy callback requires an Agent ID to function. Therefore, if courtesy callback flows to an entry point or a queue served by a CBT, the call fails.

You can search for issues using the Bug Search Tool.

Issues are graded according to severity level and have either open or resolved status.

See Bug Search Tool Help for more information.

Before you begin

To view the issues, you need the following items:

  • Internet connection

  • Web browser

  • Cisco.com user ID and password

1

Click the following links to view the Webex Contact Center issues:

2

When prompted, sign in with your Cisco.com user ID and password.

3

(Optional) Enter the bug ID number in the Search For field and press Enter.