Introduction

Webex Contact Center releases updated software regularly. This article contains the list of resolved issues on a weekly basis.

For information on new features, see What's New in Webex Contact Center.

The following sections contain the resolved issues for the associated date range.

May 2022

The following list contains the resolved issues from May 10 to May 16, 2022.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb54607: Analyzer does not show the RONA state in the AAR report

The following list contains the resolved issues from May 2 to May 9, 2022.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwb37743: Cannot change duration in the report when using Variable in the filter

  • CSCwb47226: Analyzer report "Created By" Shows User id for external admin

The following list contains the resolved issues from April 20 to May 4, 2022.

For more information about a particular issue, use the Bug Search Tool to search for the issue number.

  • CSCwa72784: Agent login page loading too slow causing the web browser to hang

  • CSCwa81488: 'Download error report' does not contain all the logs

  • CSCwa90976: CSR Termination type shows Abandoned instead of normal for a survey call due to parked event

  • CSCwa94696: Wrong number in call history of Agent Desktop for outdial call

  • CSCwb06541: Consult to Queue failure

  • CSCwb24781: Agent stuck in Available state and does not receive new calls in ctq flow

  • CSCwb25329: Unable to add Team to the call distribution group under queue configuration

  • CSCwb32732: Agent stuck in 'ringing' state

  • CSCwb37743: Cannot change duration in the report when using Variable in the filter

  • CSCwb38882: Exclusive Multimedia profile not honored

  • CSCwb40424: Agent going to RONA after transfer to queue

  • CSCwb41509: Exclusive multimedia profile type routing allows more than one contact to be routed on agent desktop

  • CSCwb43233: Agent stuck in Available state after a transfer to queue operation

  • CSCwb47226: Analyzer report "Created By" Shows User id for external admin

  • CSCwb59221: Exclusive multimedia profile type drains contacts by channel and not in order

  • CSCwb68691: Agent stuck on a contact after Consult to Queue

You can search for issues using the Cisco Bug Search Tool.

Issues are graded according to severity level, and can be either open or resolved.

For more information about how to use the Bug Search Tool, see Bug Search Tool Help.

Before you begin

To view the issues, you need the following items:

  • Internet connection

  • Web browser

  • Cisco.com user ID and password

1

Click the following links to view the Webex Contact Center issues:

2

When prompted, sign in with your Cisco.com user ID and password.

3

(Optional) Enter the bug ID number in the Search For field and press Enter.