A site is a physical contact center location under the control of your enterprise. For example, enterprise Acme can have sites in Chicago, Manila, and Bangalore with agents to handle customer contacts. You can have multiple sites for your organization.
When you create a site, the system automatically adds a team and a multimedia profile to the new site. You can change the team name and other settings, but can't change the team type from Capacity based to Agent based. Do not delete the team without adding another team for the new site.
This article helps you to create, edit, deactivate or activate, and delete a site in Contact Center.
Create a site
| 1 |
Sign in to Control Hub. |
||||||||
| 2 |
Select . |
||||||||
| 3 |
From the Contact Center navigation pane, select . |
||||||||
| 4 |
Click Create new site. |
||||||||
| 5 |
Enter the following details in General settings.
|
||||||||
| 6 |
Click Save. |
Edit a site
| 1 |
Sign in to Control Hub. |
||||||||
| 2 |
Select . |
||||||||
| 3 |
From the Contact Center navigation pane, select . |
||||||||
| 4 |
Select the row that you want to edit. |
||||||||
| 5 |
Update the following details in General settings.
|
||||||||
| 6 |
Click Save. |
Activate or deactivate a site
| 1 |
Sign in to Control Hub. |
| 2 |
Select . |
| 3 |
From the Contact Center navigation pane, select . |
| 4 |
Select a site that you want to activate or deactivate. |
| 5 |
Toggle Active or Inactive to activate or deactivate the site. |
| 6 |
Click Save to save the changes. |
Delete a site
You can only delete a site if that is in a deactive state.
| 1 |
Sign in to Control Hub. |
| 2 |
Select . |
| 3 |
From the Contact Center navigation pane, select . |
| 4 |
Click the Site that you want to delete from the list. |
| 5 |
Click the Delete icon on the top right corner to delete the site. |
