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Webex Contact Center network connectivity requirements
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Feedback?Domain access for desktop
To ensure that the Desktop responds as expected on your network, add the following domains to the Firewall/VPN (Virtual Private Network) allowed list:
An * shown at the beginning of a URL (for example, *.webex.com) indicates that services in the top level domain and all subdomains must be accessible.
All domains listed use HTTPS by default, which means they operate securely over port 443.
| Domain / URL | Description |
|---|---|
| Webex Contact Center services URLs | |
|
US: cjp-ccone-produs1-media-storage-recording.s3.amazonaws.com cjp-ccone-produs1-media-storage-recording.s3.us-east-1.amazonaws.com Australia: cjp-ccone-prodanz1-media-storage-recording.s3.ap-southeast-2.amazonaws.com Canada: cjp-ccone-prodca1-media-storage-recording.s3.ca-central-1.amazonaws.com Singapore: cjp-ccone-prodsg1-media-storage-recording.s3.ap-southeast-1.amazonaws.com Japan: cjp-ccone-prodjp1-media-storage-recording.s3.ap-northeast-1.amazonaws.com Europe: cjp-ccone-prodeu1-media-storage-recording.s3.eu-west-2.amazonaws.com cjp-ccone-prodeu2-media-storage-recording.s3.eu-central-1.amazonaws.com India: cjp-ccone-prodin1-media-storage-recording.s3.ap-south-1.amazonaws.com |
These domains are used as essential Content Delivery Network (CDN) services. These FQDN are location specific, for example if an Org is in US then the two FQDN with produs1 will be used. |
|
*.cisco.com *.ciscoccservice.com |
These are used as critical micro-services domains. These support essential cloud-based contact center functionalities, including service orchestration, authentication, and integration with Cisco’s cloud infrastructure. They enable seamless communication between WxCC components and Cisco’s backend services, ensuring reliable delivery of contact center features such as intelligent routing, real-time analytics, and AI-powered agent assistance. Allowing these domains is vital for maintaining the performance, scalability, and security of the Webex Contact Center environment within Cisco’s cloud ecosystem. |
|
*.ciscospark.com *.wbx2.com *.webex.com |
These domains are integral to the WxCC micro-services architecture. These support essential cloud-based collaboration and communication services that enable the seamless operation of contact center functionalities. Together, these domains enable the delivery of scalable, secure, and resilient WxCC services by supporting real-time communication, device management, authentication, and collaboration workflows within the WxCC ecosystem. Allowing these domains is vital for maintaining the performance and functionality of WxCC micro-services in Cisco’s cloud infrastructure. |
| Additional services related to Webex Contact Center | |
|
*.webexengage.com |
This domain is associated with various digital channels in the Webex Contact Center ecosystem. These support the integration and operation of digital communication channels that enable customers to interact with contact center agents through various digital platforms such as SMS, Email, Livechat, Facebook Messenger, WhatsApp, and more. Allowing these domains is essential for maintaining the performance and functionality of digital channels in Cisco’s cloud contact center infrastructure. |
|
*.split.io *.lr-ingest.com |
These domains are used for performance tracking, error and crash capture, and session metrics. These domains support the collection and analysis of application telemetry data that helps monitor the health and performance of the WxCC environment. Allowing these domains is essential for enabling robust observability and troubleshooting capabilities within the WxCC platform, ensuring optimal performance and reliability of the contact center services. These domains are part of the network configuration recommended to prevent agent desktop logout and maintain seamless operation of the WxCC agent desktop and related services. |
| *.broadcloudpbx.net | For broadcloud integration. |
Public IP and domain access
To enhance security and minimize unauthorized access, you can view the list of static IP addresses we support on Webex Engage and Webex Connect that you can allowlist to access the necessary information.
| Data center | Webex Engage | Webex Connect |
|---|---|---|
| AWS Ireland |
52.214.81.91 |
52.17.23.194 34.250.50.84 52.211.238.186 |
| AWS Oregon (US) |
52.40.46.90 |
35.161.238.252 35.166.68.236 |
| AWS Canada |
52.60.155.95 |
35.183.154.158 52.60.35.202 |
| AWS London |
3.9.151.19 |
3.9.155.97 18.169.201.157 |
| AWS Sydney |
3.105.22.233 |
13.210.45.137 54.206.189.15 52.62.185.51 |
| AWS India/Mumbai |
15.206.109.168 13.234.73.181 |
13.233.242.129 65.1.39.117 |
| AWS Singapore |
175.41.183.21 18.136.231.158 18.138.98.217 |
13.215.247.149 18.142.200.115 54.254.195.37 |
| Azure US | 20.55.248.119 |
20.55.240.2 20.57.8.223 20.57.8.222 20.185.49.217 |
| AWS TC |
34.251.147.218 34.251.254.148 34.255.20.69 |
N/A |
