You Hear Garbled or Inconsistent Sound in Your Wired Headset


There is sound coming through the headset but it is inconsistent or full of static.


Using Cisco Headset 521, 522, 531, and 532:

  • Unplug your headset from the call source. Reconnect the headset.

  • Check the connectivity of your call source.

You Can't Hear Sound Through Your Cisco Headset 520 Series and Cisco Headset 530 Series


There is little or no sound coming through your Cisco Headset 520 Series or Cisco Headset 530 Series.


  • Check the volume level on your headset. Press the volume controls on your inline controller or wireless headset to adjust the sound level.

  • Ensure that the audio output on your device is set to Cisco Headset.

    • On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications and select Accessories.

    • On a Cisco IP Phone with Multiplatform Phone firmware: Press Applications and select Status > Accessories.

    • On Cisco Jabber: Click Menu > Options > Audio.

    • In Cisco Webex: Click on your profile picture and select Settings > Audio > Cisco Headset.

    • In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.

  • Close any other calling soft clients.