If Cisco Technical Assistance Center (TAC) needs a remote support key, generate one on the Control Hub's Devices page, granting TAC full access to the device that needs troubleshooting.
| 1 | From the customer view in https://admin.webex.com , go to the Devices page, and select your device in the list. |
| 2 | Navigate to Support and click Remote Access Key . |
| 3 | Click Copy to Clipboard to copy the key. Share this key with Cisco Support by pasting it in a message. |
| 4 | You can deactivate the key after the support process. Click again on Remote Support Key and Reset Key . This restricts the access that support has to this device. |
